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Sam Ash Music Stores
- Consumer Goods
- Raleigh, NC
About this business
Location details
3131 Capital Boulevard, Raleigh, NC, 27604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I didn't particularly like the long wait, slow computer system and then, after hubby made a purchase; we were in transit and had to return to the store because the main cord was missing! Really! Hubby will vouch that I've never been a SA person...anyway, they decided to give hubby a discount for the missing cord. Me, I would've said no way, because I really felt like they were aware of it, we called in advance to make sure one was in stock, and they only had that one. Sheesh #RaleighSamAsh
No wonder guitar center is doing so much better than this place
No wonder guitar center is doing so much better than this place
There a rip off. Go to guitar center, run. go now
Business response:
Steve, This is Keith Crawford, the General Manager. We've been trying to get in contact with you for a few days now. Your guitar that you bought has been restrung with Elixirs and setup by our tech at no charge as stated on your work order. I apologize for any confusion and want to clear up any misunderstanding that happened between you and us. Please contact me via e-mail or call the store so I can get your taken care of. 919-855-9581 Again, I apologize for any misunderstanding about your purchase.
Unlike the competition across the street- they didn't hold us captive for 2 hours waiting for something they couldn't fix...
Business response:
Nick, It was good to talk to you on the phone. Again I apologize for the service as that is now how we do things. I look forward to seeing you Tuesday in the morning. I appreciate the chance to make it right and take care of your needs. -Keith Crawford General Manager
I can get better deals elsewhere and the customer service here sucks. I will not do business here again. Stood around 20 minutes knowing what I wanted and got no help...
Manager Myers, needs to read over his return policy and have it clear for own sake, because customers shouldn't have to tell him what his own policy is. When it's stated directly on the back of the receipt. Wasn't satisfied with his service and then trying to be a smarty pants about a single return. Happy and glad that the store Manager was able to take care of us. Won't be going back at all!
They have things that other music stores don't, but the customer service leaves something to be desired. Guitar center is across the street and they are much friendlier and more helpful.
Frequently asked questions about Sam Ash Music Stores
How is Sam Ash Music Stores rated?
Sam Ash Music Stores has a 4.7 star rating with 1,551 reviews.
When is Sam Ash Music Stores open?
Sam Ash Music Stores is closed now. It will open tomorrow at 11:00 a.m.