This profile has been claimed by the business owner or representative.
921 Douglas Ave, Suite 200, Altamonte Springs, FL, 32714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by The Mortgage Firm, Inc.
Communication seemed to be the top priority. The team was ready to answer any question we may have had and worked continuously to keep us up to date during the whole process .
Business response:
It's great to know that communication felt like a priority for you. We strive to keep everyone informed and address any questions that come up. We appreciate your feedback, and if there's anything else you need in the future, just let me know. Thank you for your trust in our team Randy.
Verified by The Mortgage Firm, Inc.
Sam and his team were awesome.
Business response:
I'm glad to hear you had an awesome experience, Anthony. It was my pleasure to assist you, and I appreciate your feedback. If you have any future questions or need further assistance, feel free to reach out anytime.
Verified by The Mortgage Firm, Inc.
All questions were answered promptly and professionally . The process in buying and closing on our house was extremely easy seeing that we live out of state.
Business response:
It's great to hear that your experience was smooth, especially with the added complexity of managing things from out of state. Ensuring your questions were handled promptly and professionally is a priority for me. If you have any further questions or need assistance, feel free to reach out anytime.
Verified by The Mortgage Firm, Inc.
Ability to communicate and receive professional mortgage advice, or support in not receiving documentation due to security on my computer. Also, to receive support with technology because that is not my forte, although I am skilled in my field, but not in computer technology. Also, understandng of issues and concerns from my perspective of how I live my lifestyle in creating a lifestyle of positive experiences worth living is importan t to me--how some staff could be sensitive to this, and support me in a mature, empathic ... read more
Business response:
Janice, I appreciate your detailed feedback and am glad to know that you felt supported in navigating the complexities of the mortgage process. It's important to me that you received the assistance you needed with technology and that your perspective was understood. I'm here to make your experience as smooth as possible, so don't hesitate to reach out if you have any further questions or need additional support. Thank you for trusting me and The Mortgage Firm with your mortgage needs.
Verified by The Mortgage Firm, Inc.
The team cared and made my wife, Vicky and I feel as family! Sam, Julie and Dayton wete were the best of the best, and we were blessed to have them represent and take care of us!
Business response:
Such an honor to serve your family, thank you for your kind words, William. It's wonderful to know that you and Vicky felt at home with the team. Working with you both was a privilege, and I appreciate the trust you've placed in us. If there's anything you need in the future, please feel free to reach out.
Verified by The Mortgage Firm, Inc.
Everyone was very attentive and responsive even when I asked questions after business hours!
Business response:
Truly an honor to hear that you found the service attentive and responsive, Kayla. Your satisfaction is important, and I'm pleased to know that even after hours, we were able to meet your needs. If you have any more questions or need further assistance, feel free to reach out anytime.
Verified by The Mortgage Firm, Inc.
Great communication, and overall easy process.
Business response:
I appreciate your feedback, Austin. I'm pleased that you found the communication clear and the process straightforward. If you have any further questions or need assistance, feel free to reach out anytime. Thank you for choosing The SMOOTH Home Lending team!
Verified by The Mortgage Firm, Inc.
Sam is very professional and helpful! I am very thankful for his amazing knowledge and guidance! His son Drayton has learned from him and was exceptional! Lori and Julie were on it and follow up with me in a matter of seconds! Thank you! When rates go down I will contact this TEAM to refinance...
Business response:
Alex, I'm truly grateful for your kind words and the opportunity to assist you. It’s wonderful to hear that my guidance was helpful and that Drayton, Lori, and Julie provided you with exceptional support. I’m glad the team could meet your needs quickly and efficiently. When the time is right for refinancing, feel free to reach out—I’d be more than happy to help. Thank you once again!
Verified by The Mortgage Firm, Inc.
Sam was super hands on and communicative answering questions outside of business hours
Business response:
Thank you so much, Caleigh, for your positive feedback. I'm really pleased to know that my hands-on approach and communication were helpful to you, even outside of typical business hours. It was a honor working with you, and I'm here for any future questions or assistance you might need. Enjoy making the house, into your home!
Samuel Dongilli has a 5 star rating with 824 reviews.
Samuel Dongilli is closed now. It will open tomorrow at 9:00 a.m.