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San Pedro Chrysler Dodge Jeep Ram
- Commercial Truck Dealers
- San Antonio, TX
About this business
Location details
7242 San Pedro Ave, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Took my car to get looked at and turns out it was a recall problem service guy named Charles was very rude and was assigned to Joey. He had good customer service. They worked on my car as fast as they could but when i got my car back you can tell they left my windows open and my car got wet. My car smells bad and they threw in a air freshener to try to cover up the smell. They told me my windows were put up but i am assuming after the car got wet.
Business response:
Hi Lily, I am so sorry to hear about the experience you had during your visit to our service department. Please give me a call when you have a moment, so I can make this right. Sincerely, Allan McBain, Service Manager, 210-341-2251
Terribly disorganized, untimely even with appointments. Very nice staff but service area is chaotic. Been there twice and had the same experience of having to call several times to find out if anyone had even evaluated my vehicle.
Business response:
Thank you for taking the time to leave your valuable feedback, Michael. We want to deliver the best customer service to our guest and we will work hard to improve our services. Sincerely, Allan McBain, Service Manager, 210-341-2251
I have been through 3 different car buying experiences since I bought from North Star. And they have been so different. Taking time to explain everything from the loan, the extended warranty, car features, and more,the whole time with a smile. Never felt rushed or pressured. The environment was welcoming they kept offering us coffee, water and snacks. Just made the process really easy. At North Star the employees never even offer us a water and we were there hours. I had to call and call because we were not given the mats f... read more
Business response:
We are extremely sorry to hear about this and even more sorry to disappoint a customer. Please give us a call when you have the chance we want to hear all about your concerns and address them in the most suitable way. Sincerely, Dennis Erazo, General Sales Manager, (210) 341-2251
We took our Jeep to them today to have the ABS Module put on and Armando gave us a quote of $405 without flashing it after my husband received another quote of $330 with the flash! I spoke with the Director Lynn and Armando changed his story and said $405 including the flash. There is so much misrepresentation regarding cost and it comes off as shady and shiesters. We will never go back again and I will be sure to tell the HUNDREDS of people that I know from the three Jeep clubs I belong to. Y’all have created a bad rep for ... read more
Business response:
Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. Sincerely, Allan McBain, Service Manager, 210-341-2251
bad servicing department after 3 years of investment and they show they true colors especially Pete my "service advisor "
Business response:
We want to extend our sincerest apologies, as we pride ourselves in maintaining the highest quality standards for our customers. We hope you will give us the opportunity to discuss this further with you. Please contact us at your earliest convenience. Sincerely, Allan McBain, Service Manager, 210-341-2251
We arrived to start with getting a quote on a Jeep in which we were transparent with wants, however the salesmen pushed to sign agreement or some document to sell me a Jeep ASAP, however I said I am not buying today but this week - but again I said I am already know what I want but they brought a Jeep up front and I didn’t want to see a vehicle as I already did the leg work already - I wanted a quote I gave them a list of requests and they said they would get back with me I have attempted to contact for a follow up Stil... read more
Business response:
We are very concerned to hear about your experience, Chris. We understand your frustration and apologize for the lack of communication. Can you please call me directly so that we can work together to rectify this? Sincerely, Dennis Erazo, General Sales Manager, (210) 341-2251
I was charged 179.93 in labor for changing the crankcase breather filter which on you tube demonstrates it takes less than 5 minutes to do. Also charged 188.70 for the filter which sells on line for between 39.98 to 74.98. It was also represented that the oil change would be with synthetic oil but they didnt and still charged 76.50 for standard diesel oil. Never again will I come here.
Business response:
Sorry for your experience Michele. The service manager will be giving you a call to discuss your concerns. We appreciate your business Michele and expect a call from us shortly.
Things went wrong after 2 months that I purchased my Jeep. Needless to say I did all the work they were suppose to do regarding a lease vehicle. And I’m still trying to fix it. My credit score went down because of what wasn’t met on their end. Now I’m the one who has to work on that again. Very upset with what happened.
Horrible experience ���....how crooked and how bad they contradict themselves.....especially the manager of sales...not happy with this place at all ���
Frequently asked questions about San Pedro Chrysler Dodge Jeep Ram
How is San Pedro Chrysler Dodge Jeep Ram rated?
San Pedro Chrysler Dodge Jeep Ram has a 5 star rating with 67 reviews.
When is San Pedro Chrysler Dodge Jeep Ram open?
San Pedro Chrysler Dodge Jeep Ram is closed now. It will open at 9:00 a.m.