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Sanremo The Italian Restaurant
- Restaurants
- Bath
About this business
Location details
15 High St, Bath, BA1 5AQ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 10:00 p.m. |
Spent 1 and a half hours waiting for our food to be told the kitchen had missed the order, very frustrating as the restaurant is beautiful and we were looking forward to celebrating our anniversary.
Waited 2 hours for a starter 45 minutes for a round of drinks Decided to walk out and eat elsewhere
Business response:
Dear Jac, We sincerely apologise for the unacceptable wait times and your decision to leave. This is not the experience we aim to provide, and we deeply regret the experience you endured during the valentine weekend. Please contact us directly at our email via sanremobath.co.uk so we can address this and make it right. I look forward to hearing from you.
Service was rushed, main couses bought ot when still eating starters. There was no ambience as it was so busy and service people rushing everywhere. We arrived 5 minutes before our booking time and were immediately seated at the bar and told there would be a 15 minute wait. Draft Peroni was not chilled and the barman was not very welcoming. The food was well presented but nothing you couldn't cook yourself, lacked flavour and was stodgy. It may have been just the fact they were rushed as it was exceptionally busy as it was V... read more
Restaurant was quite clearly overbooked. Staff seemed very overwhelmed with the amount of people. Reservation was at 18:45 we waited ages for drinks and only received our food at 20:40. Feel for the wait staff as they took the brunt of other patrons walking out due to the wait. Communication could’ve helped with reassuring patrons that food was on the way or whatever the hold up was. Manager told us the bill was on the house due to the wait. All in all it wasn’t a great experience.
We were mislead when we arrived at the restaurant thinking we would be sitting in the main room as advertised. However, when we arrived we were led past all the nice tables and taken to a smaller poorly decorated room which resembled a Wetherspoons. The room had clearly been over cramped to maximise profits as we had waiters shoving behind our chairs to get to the bar and to bring plates back and forth which isn’t fair on the customer or the employees as it’s awkward for everyone. Although we were shocked we didn’t want to m... read more
Business response:
Dear Yasemin, Thank you for taking the time to share your experience with us. We are deeply sorry for the disappointment you encountered during what should have been a special Valentine’s Day and anniversary celebration. We regret that the seating arrangement, atmosphere, and food quality fell far short of your expectations and our standards. We would appreciate the opportunity to make this right and would like to invite you to contact us directly via our email at sanremobath.co.uk so we can discuss this further and we hope ... read more
Unfortunately, this needs to be a bad review. I don’t give these out lightly and after coming with my partner this evening expecting this to be a great experience, it really wasn’t. The service cannot be faulted however, the food was poor and overpriced. We ordered the food, within seconds the food was on our table (we can only assume this had been pre-made due to the time taken and the fact it was slightly cold). The lasagne, was just standard shop brought beef mince which we could have done our selves for half the price. T... read more
Business response:
Dear Daniel, Thank you for taking the time to share your feedback with us. We sincerely apologise that your experience did not meet your expectations, and we truly appreciate your honesty. We are glad to hear that the service was to your satisfaction, but we are deeply concerned about your comments regarding the food and pricing. This is certainly not the standard we strive to uphold, and we would like the opportunity to address and rectify this matter. Could you please contact us directly at your earliest convenience? We wo... read more
Our high expectations were unfortunately not met. Positives - light, bright and comfortable surroundings; good quick service. Negatives - this is an old bank building, so not built for acoustic performance, however, we struggled to hear waiting staff ask and answer questions; my £20 calzone pizza had minimal filling, very much not VFM; my wife's spaghetti marinara had so much tomato sauce it masked what fish was there; this is clearly a popular establishment, but we felt very rushed to give up our table - we arrived at 19:05... read more
Business response:
Dear Jeff, Thank you for your feedback. We’re glad you enjoyed the ambiance and service but apologise that the food and pacing didn’t meet expectations. We’ll address these issues and hope you’ll give us another chance. Please contact us directly as we would like the opportunity to rectify your experience. Kind regards Florian
Pasta over cooked prawns and squid hard and chewy wife’s pasta under cooked bruschetta was one they had under a heat lamp before we had even been seated we and a small table one foot away from the kitchen and the bar area as they had sold too many tables
The food was ok. The service was very good. The wine list was grossly expensive .
Frequently asked questions about Sanremo The Italian Restaurant
How is Sanremo The Italian Restaurant rated?
Sanremo The Italian Restaurant has a 4.7 star rating with 2,621 reviews.
When is Sanremo The Italian Restaurant open?
Sanremo The Italian Restaurant is open now. It will close at 10:00 p.m.