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Schumacher Lincoln of Delray
- Automotive
- Delray Beach, FL
About this business
Location details
2102 S Federal, Hwy B, Delray Beach, FL, 33483, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
"WHOLESALE PARTS" WE BUT FORD AND CHRYSLER WHOLESALE PARTS FOR MIKE ARSENAULT, HE IS HANDS DOWN THE BEST PARTS ASSOCIATE WE WORK WITH. HE IS THE REASON WE BUY OUR PARTS HERE. THE ATTENTION AND SERVICE HE GIVES US IS EXCEPTIONAL.
Business response:
Thank you for your positive 5-star review. Our team is pleased with the excellent feedback and appreciate it very much. If we can assist you any further, please do not hesitate to contact us. Cortnie Aponte, Customer Experience Representative 561-656-5003
I would give ZERO STARS if possible. Shopping for cars with my Mother-in-law and she found a car. Salesperson told us to take her Kia to CarMax and they would honor their appraisal for trade-in. Spent 2 hours at Carmax, returned with the appraisal and THEN were told it was too high and they wouldn't honor it!! This is AFTER I asked twice "are you sure you'll honor their appraisal?" and told "yes we work with CarMax" Go somewhere else. Shadiest dealer I've ever seen and I've bought dozens of cars.
Business response:
Jon, Thank you for sharing your thoughts. I am sorry that your interaction with Lincoln of Delray Beach did not meet your expectations. It would not be possible to confirm a trade in amount prior to having knowledge of the amount offered. We apologize for any misunderstanding there may have been.
I do not understand how you can so call" repair" my car for around $3000.00 and the car still have issues, but you are charging me 144 for diagnostic when i brought it back..it does not make sense. Please make it make sense! No loaner. But there is only one mechanic technician to service all customers.
Business response:
Hi, MAL. We are sorry to hear about your experience, but we thank you for sharing this with us. Please give us an opportunity to look into the repairs made to your vehicle by contacting our Customer Experience Management team directly at 561-253-6733 or at cs@schumacherauto.com.
Garbage dealership. No shuttle service, no courtesy loaners. Always an excuse whenever I bring my car in for service. My car is under warranty, and they still refused to send me a shuttle for FIVE MiLES away. Do yourself a favor buy a Lexus and steer clear of this place!
Business response:
Karen, thank you for sharing your experience at Lincoln of Delray Beach, we are sorry to hear that our standard was not met during your interaction with us. We listen to your concerns and are truly working everyday to make an improvement for our clients. Thank you Schumacher Auto.
Called to have service on my Lincoln Black Label navigator was left on hold for over five minutes and was finally hung up on. This is why when I’m ready for a new vehicle I will be looking for a different provider. My name is Tom Jackson and my number is 954-275-2066 if someone would like to discuss this with me.
Brand new 2022 navigator. 20 miles. Won’t start on day 2. A total disaster. Nobody answers at the dealer. Calls go to dead ends no matter which options you select. Lincoln remote service useless. I couldn’t imagine being more disappointed. Do not come to this dealer. As an update. Finally reached a live person in sales at 12:05 this afternoon. Was told she or a manager would call back ASAP. Nobody ever called back. They are now closed for the day. STAY AWAY
Business response:
Thank you for providing your feedback and letting us know about this issue, Ashley and Andrew. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our Customer Experience Management team directly at 561-253-6733 or at cs@schumacherauto.com. We would be happy to help you out.
My wife bought a brand new 2022 navigator. 20 miles. Won’t start on day 2. A total disaster. Nobody answers at the dealer. Calls go to dead ends no matter which options you select. Lincoln remote service useless. I couldn’t imagine being more disappointed. Do not come to this dealer. As an update. We finally reached a live person in sales at 12:05 this afternoon. Was told she or a manager would call back ASAP. Nobody ever called back. They are now closed for the day. STAY AWAY
Business response:
Thank you for providing your feedback and letting us know about this issue, Ashley and Andy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our Customer Experience Management team directly at 561-253-6733 or at cs@schumacherauto.com. We would be happy to help you out.
"They make it impossible to schedule appointments. Also,..." They make it impossible to schedule appointments. Also, brought my new navigator in with a rattle noise during start, they didn’t diagnose it properly and just assumed it was a factory service that required a reprogramming. It’s still rattling during startup and a quick google search shows this is due to a worn variable cam timing unit that needs replaced. No one followed up with me to make sure the problem was Fixed. Now I have to bring it back in, but the problem... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Jimmy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. If your concern requires additional follow up please contact service Director at 817 637 0197.
"Very slimy folks at this dealership. If you must beware..." Very slimy folks at this dealership. If you must beware of the Finance guy selling the Dealer Maintenance program. He will force it on you at the close. Beware they will not help you cancel this program. I have left dozens of messages and NEVER receive a single call back. Still not refunded and going to the state for help. VERY BAD people
Business response:
Thank you for providing your feedback and letting us know about this issue, RRR. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our Customer Experience Management team directly at 561-253-6733 or at cs@schumacherauto.com. We would be happy to help you out.
Frequently asked questions about Schumacher Lincoln of Delray
How is Schumacher Lincoln of Delray rated?
Schumacher Lincoln of Delray has a 4.7 star rating with 1,183 reviews.
When is Schumacher Lincoln of Delray open?
Schumacher Lincoln of Delray is closed now. It will open tomorrow at 8:30 a.m.