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Schumacher Subaru of Delray
- Automotive
- Delray Beach, FL
About this business
Location details
2102 S Federal Hwy C, Suite C, Delray Beach, FL, 33483, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
They got one star for two main reasons. I had been in touch with the salesman before I called the evening before and let the salesman know I would be there the next morning. The car was listed for $20594. When I got there the next morning the price had gone up to $21887. I took it anyway but should have walked away at that point. I then had to wait almost a hour for the finance man who did not have anyone in his office. Never went over anything with me other than trying to sell me some maintenance policies. Which I was adama... read more
Business response:
Gine, thank you for taking the time to leave us your thoughts on your visit. I am glad I could assist regarding your warranties. If there is anything else you would like to discuss please do not hesitate to call or email, 561 253 6733 or cs@schumacherauto.com, Customer Service Manger
"So I was looking for a new car and wanted a Subaru..." So I was looking for a new car and wanted a Subaru Ascent. To be honest I was originally using Schumacher to make sure I was getting a good deal somewhere else. I was emailing with the car salesman and he gave me a great deal so great I was like sold. He said come in tomorrow and we can fill out paperwork so I came there my car was filthy(new) and they changed the deal. The manager came over and read the emails and said sorry we can't honer this. They make car salesman'... read more
Business response:
Hello Brandon, Thank you for letting us know know about this. Your feedback helps us get better. We looked into this issue and found the email where the salesman quoted you a certain price, indicated the quote was plus taxes, tags, and fees. It is our understanding that when you came into the dealership you were under the impression that it was an 'out the door price'. We are truly sorry for the miscommunication, however, our price was as stated in the email to you - the deal did not change.
"Art great! Finance screwed me for $370. Never showed me..." Art great! Finance screwed me for $370. Never showed me an itemized quote before I agreed to the “courtesy” theft insurance. I DEMAND A REFUND!
"Lost a Customer" As a consumer I would have expected better service. Because of that, I decided to look at other car brands. Shame - Subaru is a great brand.
Business response:
I sincerely apologize for the lack of service. We at Schumacher pride ourselves with exceptional customer service and there is no excuse for anything less that exceptional service. My name is Scott Gregory and I am with Schumacher Subaru of Delray. I have brought your issue up with our Subaru managers and we want to rectify this situation ASAP. I want to offer my personal cell phone number and I will do all I can to give you all the information you need. I would offer for a personal meeting but with this epidemic going on we... read more
"Would not properly help me" We tried to buy a car and the man would no to help us. We waited over 2 hours. The salesman told us we had a deal then this man wouldn’t honor us. But was so rude about it. He spoke to us like we were not human. They should be embarrassed to have a guy like this working here and dealing with customers.
"not a nice time" please stay away from this man he will waste your time .... dont buy a car here give your business to a trustworthy dealer. they will not honor their deals and always lie
Business response:
Fasteddie, thank you for taking the time to offer your rating and input. We appreciate you. Our Mission is To Serve Customers For Life. I am certainly sorry if we failed to meet your expectations. Please let me know if I may assist in a resolve for you. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
"Sales needs improvement with communicating with service" Will update after next visit. Management is helping with the situations. Several issues will need to be addressed. I believe the manager I spoke with is a man of his word. Kenneth Cadmus is not the manager. Kenneth was very unhelpful and argumental.
Business response:
Charles, thank you for taking the time to offer your input. We appreciate your business. I understand that you are already working with management to resolve any issues. If there is anything I can do to assist in the meantime, please feel free to reach out to me directly. Cortnie Aponte, Customer Experience Representative 561-656-5003
"Stay Away. Don't have the Experience I did!" Ken Cadmus was my salesman and he's a great car salesman. Unfortunately, I didn't do well at all. He took my car key and wouldn't give it back before I agreed to buy a car. Even though the car he was selling me wasn't there, he gave me a loaner and took my plate. Ironically, he misstated why he needed my plate, sine the car the next day had a new plate. His reasoning as was told by him to me a few days later, was to eliminate my chance of buyer's remorse. He's right. I did and st... read more
Business response:
Hi there, thank you for your feedback.I understand your concern and frustration. It is my understanding that Michael Riley was able to resolve this matter for you. If you need any further assistance, please do not hesitate to contact us. Cortnie Aponte, Customer Experience Representative 561-656-5003
"DO NOT GO ANYWHERE ELSE " So my first experience with Schumacher Subaru was about 10 months ago when I leased the Subaru WRX. There were some slight kinks but they quickly were smoothed over by the very competent Finance guy Dwight, Jesse and Management. Jesse was our salesman and I cannot say enough good things about him. Nice, no "airs" about him, really genuine, smart and super knowledgeable. It was because of him and mostly his knowledge that sold us completely. So fast forward to a few days ago, I am back in the market... read more
Business response:
Kparces, thank you for taking the time to provide this excellent overall review. We appreciate you it. Is it so awesome to hear that Jesse and the whole team provided great customer service and care, which is definitely what we strive for. Welcome to the family! We look forward to seeing you again soon. Let us know if we can be of any further assistance. Cortnie Aponte, Customer Experience Representative 561-656-5003
Frequently asked questions about Schumacher Subaru of Delray
How is Schumacher Subaru of Delray rated?
Schumacher Subaru of Delray has a 4.8 star rating with 2,461 reviews.
When is Schumacher Subaru of Delray open?
Schumacher Subaru of Delray is closed now. It will open at 8:30 a.m.