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Schumacher Subaru of Delray Service Center
- Automotive
- Delray Beach, FL
About this business
Location details
2102 S Federal, Hwy C, Delray Beach, FL, 33483, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
RecommendedBuying a car can be somewhat stressful. Tony Bermudez did an outstanding job in making our day stress free. We could not have asked for a better salesman. He will be highly recommended.
I have owned a couple of Subaru’s now the past several years. After today's experience, I will never ever purchase another Subaru in my life and I'll tell everyone I know to do the same. What a joke. that might've been the worst Customer Service that I've ever dealt with in my entire life and I want my hour back…I just waited to get my car fixed for them to tell me that it was out of warranty and then I would need to spend $1200 to fix a running light. How about doing the right thing and fixing it and doing something right ... read more
Business response:
We sincerely regret your disappointing experience. Please contact our Service Manager so we can understand your concerns and work to restore your trust in our service.
30 year Jeep customer this dealership makes me regret it all. We’ve had our Jeep now there for 2 1/2 weeks for a single brake caliper. Two repairs had defective parts that left us stranded and without a vehicle. Numerous calls to the service manager have gone, unanswered and unturned. There seems to be a complete lack of customer service , while waiting there this Saturday I spoke to three other people dealing with the same situation as me very frustrated and no communications from their service managers and feeling like th... read more
Business response:
We sincerely apologize for your experience with the brake caliper repairs and lack of communication. I understand how frustrating it was to have defective parts arrive and more had to be obtained; however, you were put in a complimentary rental vehicle, and the parts were sourced out locally and expeditiously. Your concerns are noted, and we sincerely apologize for falling short of your expectations. We take our customers' satisfaction and feedback very seriously.
Schumacher Subaru of Delray is a poor representation of Subaru. I will not go back. I notified Subaru of America. I gave this dealership a few tries with all poor experiences. I’m having my vehicle checked somewhere else. Recommendations for repairs are poor. Also, the alignment and tires started after a 4 to 5 hour wait. No respect for your time even when I sent an email, multiple calls and made an appt a week before. I never received the full price for service until the last hour. The multiple managers did nothing. They bl... read more
Business response:
Your concerns are noted, and we sincerely apologize for falling short of your expectations. We take our customers' satisfaction and feedback very seriously.
Do not buy from Schumacher delray beach, they’ll let you down. I enquired about purchasing a used car from this dealer, I was persuaded to purchase this car via a phone call and text messages after numerous calls and texts I decided on going ahead and buying the car, the sales person texted and left a voice to indicate he would meet at the Fort Lauderdale airport with the car on my arrival. I purchased a one way flight and hotel accommodation at a cost of over $450.00 for the following weekend, I also indicated I wanted to l... read more
I was out of town buyer. I paid $3000 on my Amex immediately after deal was finalized & next day on 11/13/23 I emailed to Mr Jon Park (who was handling my paperwork) that a certified check had been mailed. There was complete silence from their staff. Neither the sales rep or Jon Park told that they could not wait for the check & rest of the money had to be wired. So I took it as all good & waited to hear from them. I later found out that basically they kept me as second option to sell to and kept showing vehicle to other pot... read more
Terrible experience! Pull your credit promising you the numbers that you want to hear! Make you promise on a commitment before even looking at numbers! If you refuse they pull the “too much car for you!”
Business response:
Tatiana, thank you for taking the time to offer your review. We appreciate you. This experience doesn't keep on track with our customer service goals- please let me know how I can help resolve this. Cassie Montalvo Customer Service Manager (561) 253-6733cmontalvo@schumacherauto.com
I understand they want to free up time for there service dept when you call make an appointment you don't speak to the service dept you speak to Esther or Regina or some clueless girl in a call center who makes the appt then when you get there your turned away only to be told those girls are clueless we don't take appts at 1 pm then you call Esther or Regina asking them what is going on to I don't know put you on hold hoping you hang up.. can't fix stupid Joey accordi Subaru now north fortlauderdale Subaru takes care of you ... read more
Business response:
Adam, thank you for taking the time to offer your review. We appreciate you. This experience doesn't keep on track with our customer service goals- please let me know how I can help resolve this. Patti Friedrich Customer Experience Manager (561) 656-5014 pfriedrich@schumacherauto.com
From the moment I pulled up to Shumacher Subaru it began a day of disappointment and frustration. I scheduled an appointment for 2 service recalls. When I arrived, Anna the service writer told me that they didn't have the proper parts in stock to do the repairs. I asked why they didn't call me to reschedule. She had no explanation why. I explained to her that it was very inconsiderate because the trip was an hour long trip and I had to adjust my schedule just to be here. Not sympathetic at all, I asked to speak to the Servic... read more
Business response:
Joel, Thank you for taking the time to offer your review. We appreciate you. The situation you describe is not at all in keeping with our customer service goals. I am certainly sorry if this was your experience. We appreciate a busy schedule and strive to expedite services. If there are any unresolved concerns or if I may be of service, please let me know. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
Frequently asked questions about Schumacher Subaru of Delray Service Center
How is Schumacher Subaru of Delray Service Center rated?
Schumacher Subaru of Delray Service Center has a 3.9 star rating with 79 reviews.
When is Schumacher Subaru of Delray Service Center open?
Schumacher Subaru of Delray Service Center is closed now. It will open at 8:00 a.m.