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Schumacher Subaru of Delray Service Center
- Automotive
- Delray Beach, FL
About this business
Location details
2102 S Federal, Hwy C, Delray Beach, FL, 33483, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I would have said yes because my sales experience was great. But, the service was a nightmare. The service people are wonderful but they use multiple scheduling sources that are NOT coordinated. I had a "scheduled" appt and when I got there, at 10am, I was told it would be 2-3 hours because they were already behind. They need a better system!!!!
Business response:
Deb, thank you for taking the time to offer your input. We appreciate you. I am certainly sorry if we did not meet or exceed your expectations. Did you have an opportunity to speak with a Manager while you were here? We do our best to make every service a priority. If there is an unresolved matter, please let me know. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
Appointments not honored - and be careful - they fit the stereotype of doing and charging for unnecessary repairs and maintenance Looks like lots of turnover in the service dept staff - got to wonder why ... it used to be a much nicer place
Business response:
Gale, thank you for taking the time to offer your review. We appreciate you. I am certainly sorry if we did not meet or exceed your expectations. We do honor appointments and we do not charge for unnecessary repairs or maintenance. Was there an issue? Did you speak with a Manager? Is the issue resolved for you? Please let me know, I am happy to assist. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
Avoid Lorenzo Di Meco he is a vile disgusting human being. go to Subaru of Pembroke where you will be treated with respect
Business response:
Dee, I am sorry to hear of your experience. We appreciate you. Please let me know how I can assist in a resolve. Michael Riley Customer Experience Manger 561-454-1874 mriley@schumacherauto.com
Horrible experience. Very high pressure sales tactics. Took my car in trade 2 weeks ago and they have not paid me nor paid Subaru motors finance. Watch out for their creative math and switching the desired vehicle to line their pockets. Finance person refused to give me copies of documents I signed. It took over a week of persistence to get copies. Read everything. Avoid just signing on a blank screen as the try to get you to do. Make sure the amounts they tell you will be charged are the actual amounts, not higher amounts. ... read more
Let you know after my questions are answered. Getting my first service visit Dec. 26. Hope to see Manager who can satisfy my questions regarding some items on the contract.
my 90 yr old mother thought she was buying a $23,999 Legacy which ended up costing $29,000!!!! now no one at the dealership will discuss it with her or me!
Frequently asked questions about Schumacher Subaru of Delray Service Center
How is Schumacher Subaru of Delray Service Center rated?
Schumacher Subaru of Delray Service Center has a 3.9 star rating with 79 reviews.
When is Schumacher Subaru of Delray Service Center open?
Schumacher Subaru of Delray Service Center is closed now. It will open at 8:00 a.m.