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About Us Scottsdale Village Square Welcome to Scottsdale Village Square, a luxury senior living community in Scottsdale, Arizona. Our community offers Independent Living, Assisted Living, Memory Care, and short-term Respite Care in resort-style surroundings.
2620 N 68th St, Scottsdale, AZ, 85257, United States
Get directionsThey are very short staffed. The staff they do have are wonderful, but even with hospice, he's eating off of dirty dishes in his room unless I come and wash them. They aren't able to get him to shower so he and his room smell all the time. I'm very frustrated and believe he may need to be somewhere with total care.
They have recently been bought by another owner and now have a new activity director and nurse coordinator (they didn't have one of their own for several months and were making errors). The quality of care has improved since then. My parents chose this one over several others because their front door opens to a green space; just like a regular condo or apartment and they've been allowed to make minor customizations to the interior and garden space in front of their apartment to feel like their home.
Business response:
Anonymous, thank you for taking the time to leave this positive review! We value your feedback and appreciate your kind words about Scottsdale Village Square.
I can’t really say much because my mom was only there a short time. I was frustrated when I need to get a hold of someone when I needed them to check on her. It also happened when we were moving out of her belongings we couldn’t get an employee to unlock gate for us. The few times we ate there the food was good. I feel like it’s a better place for a senior with more independence. Maybe not so much for someone with advanced Alzheimer’s as in my mom’s case.
Business response:
Hi Dianna, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
I would recommend Scottsdale Village Square to others. I think that it is well groomed and that the people are very nice and kind to my mother. Could there be better communication between the caretakers and the children taking care of parents? Yes. I think at least monthly phone calls should be made to update on if they're taking their showers, if they're going to meals, and things of that nature.
Business response:
Hi Deb, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
[name removed] and [name removed] are excellent to work with. They helped us getting my sister from memory care in assisted living. Office personnel and billing people..not so much! I would recommend Scottsdale Village Square to others.
Business response:
Hi, thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Scottsdale Village Square, A Pacifica Senior Living Community. Thank you again, we hope that you have a great day!
They've been good. They underwent a change in ownership a couple months ago and communications suffered during the transition, but has since improved. They have 2 busses for taking residents to activities and appointments and both were broken for a few months, but those are also fixed now. Everything else has been great
Business response:
We’re so happy to hear you’ve had a great experience at Scottsdale Village Square, A Pacifica Senior Living Community. We appreciate your feedback and are thankful that you took the time to leave us this positive review!
I marked down for some information given during interview turned out to be untrue. For example, I thought there was a pharmacy on site and had same day service. My mom waited 10 days for one of her meds. Also, Friday days out didn't happen for several months due to the fan's air conditioner being down. Should have rented a van. Apartment floor and sliding glass door and patio were not clean upon arrival. Outdoor spaces should be power-washed frequently due to dirt and bird doodles. People have been friendly to residents. My ... read more
Business response:
We want to thank you for the kind words about our staff and our community and it sounds as if your mother is happy in our community. That said, we read every review and use the constructive suggestions as teachable moments so we will share this information with our Activities Director, Food Services Director and Maintenance Manager. If you have any future issues with medications management, please reach out directly to the Resident Care Director or the Executive Director.
Right now I can say that my loved one is content being a resident at Scottsdale Village Square. My loved one does complain about the food being awful, but I think it looks pretty good. They are in a transition there with a new Director of Assisted Living. It is very difficult to discuss the business side of this as the director is usually unavailable. I've been looking at different places near us that can be more helpful with working with me so that there aren't constant mix ups concerning paperwork and billing. I do want to... read more
Business response:
We appreciate that you took the time to offer insight of your experience at our community. We read all comments and use many as teachable moments. We are glad that you see improvement in the business office and hope that this continues. We agree, Scottsdale Village Square if a good place with friendly staff but it is always good advice to check regularly on your love one and the facility to ensure that things run smoothly.
Every minute from the initial phone call to the day we moved in my mom, we have experienced nothing short of superior service, exceptional care and wonderful people. I cannot recommend Scottsdale Village Square high enough. If you are looking for a place for your loved one, contact. [name removed], Sales Director. She is so incredibly empathetic, understanding, caring and professional. From the day we met her we knew we were in great hands....but....we were blown away on move in day! In 100 degree weather, [name removed] met... read more
Business response:
Hi Carrilee, thank you for sharing this positive review about your experience with our community! Here at Scottsdale Village Square, A Pacifica Senior Living Community, we always strive for top-quality service and are glad we could provide it for you.
Scottsdale Village Square has a 4.7 star rating with 161 reviews.
Scottsdale Village Square is open now. It is open 24/7.