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Scottsdale Village Square
- Assisted Living Facilities
- Scottsdale, AZ
About this business
About Us Scottsdale Village Square Welcome to Scottsdale Village Square, a luxury senior living community in Scottsdale, Arizona. Our community offers Independent Living, Assisted Living, Memory Care, and short-term Respite Care in resort-style surroundings.
Location details
2620 N 68th St, Scottsdale, AZ, 85257, United States
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They've been good. They underwent a change in ownership a couple months ago and communications suffered during the transition, but has since improved. They have 2 busses for taking residents to activities and appointments and both were broken for a few months, but those are also fixed now. Everything else has been great
Business response:
We’re so happy to hear you’ve had a great experience at Scottsdale Village Square, A Pacifica Senior Living Community. We appreciate your feedback and are thankful that you took the time to leave us this positive review!
I marked down for some information given during interview turned out to be untrue. For example, I thought there was a pharmacy on site and had same day service. My mom waited 10 days for one of her meds. Also, Friday days out didn't happen for several months due to the fan's air conditioner being down. Should have rented a van. Apartment floor and sliding glass door and patio were not clean upon arrival. Outdoor spaces should be power-washed frequently due to dirt and bird doodles. People have been friendly to residents. My ... read more
Business response:
We want to thank you for the kind words about our staff and our community and it sounds as if your mother is happy in our community. That said, we read every review and use the constructive suggestions as teachable moments so we will share this information with our Activities Director, Food Services Director and Maintenance Manager. If you have any future issues with medications management, please reach out directly to the Resident Care Director or the Executive Director.
Right now I can say that my loved one is content being a resident at Scottsdale Village Square. My loved one does complain about the food being awful, but I think it looks pretty good. They are in a transition there with a new Director of Assisted Living. It is very difficult to discuss the business side of this as the director is usually unavailable. I've been looking at different places near us that can be more helpful with working with me so that there aren't constant mix ups concerning paperwork and billing. I do want to... read more
Business response:
We appreciate that you took the time to offer insight of your experience at our community. We read all comments and use many as teachable moments. We are glad that you see improvement in the business office and hope that this continues. We agree, Scottsdale Village Square if a good place with friendly staff but it is always good advice to check regularly on your love one and the facility to ensure that things run smoothly.
Every minute from the initial phone call to the day we moved in my mom, we have experienced nothing short of superior service, exceptional care and wonderful people. I cannot recommend Scottsdale Village Square high enough. If you are looking for a place for your loved one, contact. [name removed], Sales Director. She is so incredibly empathetic, understanding, caring and professional. From the day we met her we knew we were in great hands....but....we were blown away on move in day! In 100 degree weather, [name removed] met... read more
Business response:
Hi Carrilee, thank you for sharing this positive review about your experience with our community! Here at Scottsdale Village Square, A Pacifica Senior Living Community, we always strive for top-quality service and are glad we could provide it for you.
My mom and I recently toured Scottsdale Village Square with [name removed]. She was so welcoming, friendly and helpful, answering all our questions. She gave us a tour of the grounds which has a beautiful pool, jacuzzi, lots of mature trees and well maintained landscaping with paved walkways. The dining room where they provide 3 meals a day, is nicely decorated and the staff was very helpful and accommodating. Although we showed up well past lunchtime, they kindly provided us with homemade soup and sandwiches. We liked that ... read more
Business response:
Thank you very much for your well throughout review of our community and the staff member who took such good care of you. It is a disappointing that the 1-bedroom was out of your price range. If your situation changes, please feel free to look at our community again.
Our family had a virtual tour with Scottsdale Village and they were so great with our loved ones, we thought it was an excellent virtual tour experience
Business response:
Thank you for sharing these kind words with us about our community. It means the world to our team at Scottsdale Village Square, A Pacifica Senior Living Community!
They were chosen because the rooms felt more apartment like. The grounds are pretty and the apartments open to the outdoors as opposed to a hotel or institutional feel. My biggest complaint is that no one, in either the financial or medical departments have ever, ever returned my phone calls. I placed a call initially with medical regarding questions having to do with coordinating medication since the pharmacy used did not provide everything. After many messages, I finally drove 3 hours to show up in their office. Info was e... read more
Business response:
Thank you for your 5-star review!
The staff here are extremely friendly. The residents have great care provided for them on the units in the facility. The people I have worked with are caring and proactive to all situations that occur. The Executive Director [name removed] is great and personable.
Business response:
Thank you for this positive recommendation! We are very proud of our team at Scottsdale Village Square and they will be thrilled to hear your feedback. Thank you!
Overall, it is a good place for our loved one. The staff are friendly. The food is good and he enjoys the dining hall. It's clean, the apartment is nice, and he is well cared for. The value seems about average. It would be cheaper for a person who did not require as much care. The caregivers themselves are great, but the communication and lack of staff have at times been an issue. When he first arrived, it seemed that there had been a large staff turnover. There was a new director for assisted living who did not stay long an... read more
Business response:
Thank you for sharing your positive for star review, we appreciate it.
Frequently asked questions about Scottsdale Village Square
How is Scottsdale Village Square rated?
Scottsdale Village Square has a 4.6 star rating with 156 reviews.
When is Scottsdale Village Square open?
Scottsdale Village Square is open now. It is open 24/7.