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SecurCare Self Storage
- Self Storage
- Palm Springs, CA
About this business
Location details
4550 E Mesquite Ave, Palm Springs, CA, 92264, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Horrible place to store your stuff! The facility itself is not bad, but the management and staffing unfortunately makes me steer people away from this place! The office is always closed when I try to go in and make a payment and their internet payments are sketchy and don't always go through, giving me late fees. I have tried talking to managment at my local facility but never have any luck, it seems like they blatantly don't care about their customers. I was also quoted one price on move in and charged almost 20$ more a mon... read more
Business response:
Dear Sir, We’re sorry to hear that! After looking into your account, it appears that you have paid online on our website each month. If your preference is to pay in person, we apologize for missing you as we do have to periodically close the office each day to clean the property, show units, take needed breaks, and to run off site errands. In regards to your payment amount, your rate has remained the same since you signed your lease in December (although your account shows that you are schedule for a rate change effective ... read more
Did not pass customer satisfaction survey. The staff is extremely rude and disrespectful. Services Rendered were far below basic. And the female receptionist deserved some words, that would have been immoral. I rate this organization at an 36%
Business response:
Dear Sir, We’re sorry you feel this way. After looking into your account, it appears that you are a former tenant whose storage unit was auctioned off more than 2 years ago (your unit sold in auction on March 24th, 2016). Unfortunately, at this stage there is nothing we can do to assist you, as you have allowed too much time to pass. For any disputes, we recommend that you contact the collections agency to which your debt is owed. Furthermore, we ask that you refrain from spamming our store with multiple negative reviews. C... read more
Scam to get u in debt. Make sure to keep all paper work at all times. Cause when u go to close your storage unit. They don't close the account. You keep getting billed without your acknowledgement until you receive a paper in the mail from debt collection agency.
Business response:
Dear Ma’am, We’d like to preface this response by reminding you that we replied to your initial BBB complaint on August 15th, 2018. Our outlook on your situation has not wavered, as your account was not “closed” of your own accord. Your storage unit had remained inhabited with several items inside, which would be considered “occupied,” by all definitions per your signed lease agreement. In order to fully close and vacate your account, you must: 1) Completely clear out the storage unit. All items that you have brought in m... read more
StorAmerica is an absolutely HORRIBLE company. TOTALLY INCOMPETENT. StorAmerica purchase Vans Storage in Fountain Hills nearly a year ago. It’s been a nightmare since they took over. Currently, StorAmerica owes me just shy of $200 for a slashed tire. In their infinite wisdom, they recently installed 2 gates. Upon exit, one is a sensor eye, the other is controlled by a keypad that is nearly 3 rows INSIDE the storage gate. The gates are new, ZERO SIGNAGE as to the location of the inner keypad, again, nearly 3 rows inside the s... read more
Business response:
We were able to confirm that the check you were inquiring about is en route to you, so you should receive your reimbursement very soon. It should be noted that although we are compensating you for the damages to your vehicle, it was not due to any negligence on our end. We do have footage showing that you had attempted to exit through the gate after a different customer used their access code to open the exit gate. The damages occurred as a result of you attempting to drive through the gate before it had fully opened; in fac... read more
I had a unit at the storage self storage in Mission Viejo and the new management there has been nothing but on a negative power trip on me for no apparent reason. This person has obviously had no type of trainings in the matters of mannerism or how to treat people. She conducts herself with a smug manor and rude behavior . Prior to that I had a pleasant experience being a tenant there.
Business response:
Dear Sir, At Crown Valley Self Storage, we pride ourselves in enforcing our rules and regulations for the security of all of our tenants. If you have any questions as they pertain to our pet policy, loitering, or hours of operation for Crown Valley Self Storage, feel free to stop by the office during regular business hours to speak to the manager. Regards, Management
The office never pics up the phone and they never return phone massages left. They make making a payment as difficult as possible in order to rack up overdue fees!!!!!!!!!!!!!!!
Business response:
Dear Sir, Per your account notes, we have on record that you have personally requested to not receive any courtesy collection calls from our team. On 5/8/18, our team was in a meeting for a majority the day, and signs were posted throughout the property about their availability on that day. We can confirm that you were able to reach the District Manager when you had called the corporate office, and you were promised a call back that day to take your payment. Based on our records, this promise was kept, as one of our represen... read more
Absolutely horrible experience since StorAmerica took over Van’s Storage in Fountain Hills. Clarissa, the district manager, is ineffective, condescending, pushy, irresponsible and unaccountable. In the past 20 days I have attempted to merely acquire my invoice for the full month of November. Have yet to receive a correct invoice. I have repeatedly asked Clarissa for her corporate superior’s contact info. Nothing. Have literally been asking for a correct invoice since BEFORE my rental fee was due. Nothing. I understand growin... read more
Business response:
Hello *****, We are sorry to hear that you felt you didn’t receive the best customer service. We have looked into your account and see that two manual invoices were created and delivered to you on November 14, 2017 for both of your unit accounts by the District manager. These invoices are referencing your November rent as you requested in your review. We would love the opportunity to provide you with the exceptional service we pride ourselves on delivering. We advise that you please call the Fountain Hills location and provi... read more
StorAmerica will not accept electronic bill pay checks from Union Bank. They want me to give them my financial account information so they can "take" money directly from my account. Their monthly "invoice" is an e-mail, with no address to send a check to, no account number, and no amount due - just send us money. Their representatives are polite and cordial when shopping for a unit, but have considerable attitude now that I want to use electronic bill pay. m They also do not answer their phone in Apple Valley, CA ###-###-###... read more
Business response:
Dear Mr. ******, Thank you for your feedback. After looking into your account and speaking with the property, it was discovered that the electronic bill pay checks that we have received from your bank, Union Bank, did not have signatures. We were unable to deposit these checks as our bank will not accept them without signatures. In fact, all banks are prohibited from accepting checks without proper authorization. To circumvent this issue and to help you avoid late fees, our staff offered to enroll you in our automatic paymen... read more
Rented a unit for approximately 4yrs. On Hesperia, Ca, I Just called to find out our unit was documented as "Abanded" we were on paperless billing, Generally they e-mailed my husband n he'd forward to me I would pay. My husband had not forwarded a paperless bill to me in a few months, I thought he put on auto pay, I kept forgetting to Ask him, I called the storage and Vanessa advised me they had called, e-mailed n sent cert.mail . the information they NOW have on file is NOT OUR INFOR. Our son ex girlfriend things were in ou... read more
Business response:
Hi Sylvia - Our records indicate that you are not the lease-holder of the unit, which is why we could not provide specific details regarding his account. A corporate staff member has tried to reach out to you via email and phone. If you would like to speak to a district manager regarding this situation, please leave the best time to contact you and a phone number you can be reached at with our staff at (951)682-1107. Thank you.
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 3.9 star rating with 208 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is closed now. It will open tomorrow at 6:00 a.m.