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SecurCare Self Storage
- Self Storage
- Riverside, CA
About this business
Location details
18671 Van Buren Blvd, Riverside, CA, 92508, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
It's a self storage. Nothing extraordinary, nothing bad. They do not allow cutting your lock if you are a dummy and lose your key. The receptionist is very helpful and the best part of this business. Overall a reasonable value for the price. I'd be okay with renting here again.
Business response:
Hi Gary, Thank you for your feedback! We do allow lock cutting, however, we require that you sign a waiver and one of our managers must be present at the time of the lock cutting to ensure that the correct lock is being cut (you're free to do it yourself, or hire a locksmith). Don't worry - it happens a lot more often than you would think. It's great to hear that you're happy with our service and value. Thanks for your time! Kind Regards, Management
Marcy is knowledgeable, everything's clean. Great location. Glad I found this place.
I called here to inquire about a storage locker about 30 minutes before closing. Employee named Martin answered the phone and said come on down so I did. Long story short, within approximately 20 minutes, Mr. Martin got me completely signed up for a good sized locker and the use of a truck that they own, all for an incredibly low price. A great price! Mr. Martin was very polite and professional. He patiently took the time to explain all the terms and conditions of my rental and answered all of my questions. I didn't think re... read more
I had my things in a storage unit here for the past couple of months. They were amazing. They worked to find me the best rate possible, were so friendly and really made the whole transaction as easy as possible. Yesterday I had to close out my unit (moved out of town) and my partner forgot to do it while he was there. The office staff was so helpful. They called me back right away, checked the unit and called me back in no time, it went so much smoother than I thought it would. I was amazed. I would absolutely recommend usin... read more
Very convenient, easily accessible, reasonably priced, keeps a clean environment for you to store your things. Overall a very good choice for storing items
Front office staff is never available. More often than not when I stopped by the office the property manager was away from the office. When I asked about rate increases she told me I had to contact the corporate office. Y'all make it super easy to move in at first month free, then increased our rate after being there only 2 months. Rate was increased twice in less than one year and the increase was a lot. Over $100 increase in the span of less than one year. About a month prior to move out I noticed our property had been dam... read more
Business response:
We regret to learn about your disappointing experience with our storage unit and service. We sincerely apologize for the lack of availability from our front office staff and the concerning response you received regarding the water damage to your unit. The damage to your property should have been addressed with urgency and care, and we understand your frustration with the rate increases you experienced. Your feedback is important to us, and we would like to make this right. If you would like to provide more information about... read more
I reserved a storage unit. They need me to come and provide my drivers license to finalize the paperwork. I'm here during business hours. I came here at 12:30 PM noon time, It's now 2:15 pm and no one's here at the office. Very unprofessional! So far I don't recommend this storage uni.
Business response:
We are sorry to hear no one was available during your visit. Please contact us at (951) 467-3860 to resolve this matter.
We have had a storage unit here for 6 years, just a 10x10 unit starting at $45 a month. Fast forward 6 years not a 50% markup not a 100% but nearly 170% mark up to $121 a month. Next let's talk the cancellation vacating of the unit process, what a joke. We called the office 8 different times within a 10 hour window on July 6th to notify our plans to part ways with Statewide Storage normally I'd just drive to the location but we have relocated out of the area. Anyways we were told by whatever staff member working that day... read more
There clean I'll give them that. Staff is unhelpful they don't answer questions all too well. They never ever give calls back. They never pick up the phones I can call 30 times a day on different numbers and still no response or call backs. They won't respond to emails and are rarely there during store hours. They make it very inconvenient to get ahold of. So I do not recommend this place do to inconsistency.
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.7 star rating with 219 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is closed now. It will open at 6:00 a.m.