SecurCare Self Storage

Debbie S. 

on Yelp

4 years ago

The rent continues to go up !! And this time with no notice !! I should have known when when every three months the same letter would come ' we are raising prices ' and would go up $5-8 but then I get hit with a $10 increase and no letter stating why. Ridiculous when we are in a pandemic and people are out of work that they feel need to raise prices so often 

Michelle C. 

on Yelp

4 years ago

If you are looking for people to answer the phone and the office to be open.... NOPE, NOPE, NOPE! Very frustrating trying to get into my unit, it was actually a horrible experience of coming to the office 4 times and it being closed. I paid a week in advance and trying to get a key to my unit was nothing less than pulling teeth, Horrific! Thankful for Daniel who was a rock star and actually provided great customer service. Unfortunately I would not recommend this place to anyone. I was waiting in the parking lot for hours, ... read more

Xine H. 

on Yelp

4 years ago

The whole reason a picked this place was for the moving truck. Which is broken. Also be prepared to go down some steps with the dolly because apparently that's a thing there. Moving sucks to begin with, you made it hella a lot harder on me.. thankss -_- 

Joseph R. 

on Yelp

4 years ago

Actually when I made the last payment I changed the phone number to reflect my new number. No one called no one left a message no one notified me. I mean if I paid a few months I understand but I've been paying for years even before store America taking over this location. If you could please if you have it in your heart put me in contact with the person that bought my storage unit I will pay double what they pay to get my parents belongings back 415-770-5624 is my number that's the number it should be in the account I do no... read more

Karen N. 

on Yelp

5 years ago

We rented a small unit to put furniture in it for 2 months. I state that timeframe because you would expect to have no changes in your unit such as tons of rat waste and rat urine! Really disgusting and glad we got out of there quickly. 

Malyna C. 

on Yelp

5 years ago

I have had my unit for a little over a year and they raised the price on me twice. Both times I was not aware. I make automated payments and I see charges and have to call them to ask why am I being charged more. Terrible company. They raised it this month, April 2020 yes during quarantine due to COVID 19!!!!! I called them twice now and left a message for call back to speak to someone. No one has called back yet. Very sneaky. 04.14.2020 Manager replied to this review and I called them and left messages. Still no call back... read more

Joe R. 

on Yelp

5 years ago

Phone rings and rings. I'm a current tenant and I'd like to pay my rent. You'd think store America would like money. 

JD T. 

on Yelp

6 years ago

My unit was broken into, my boxes rifled through and my stuff stolen. I was with the previous company and had rolled over into StorAmerica. Although I was not happy with the raise in rent, I understood that is what happens with a new company. HOWEVER, if I pay so much for the security and storage of my items I EXPECT to get that! It is currently an open investigation with the police department but meanwhile, since I cannot immediately move the rest of my items out, I am STILL paying for rent. The new manager seemed to be con... read more

Steve E. 

on Yelp

6 years ago

This facility has raised the rent twice within a 7 month period from $90 per month up to $180 per month. This was after they told us the rent would NOT change! What BS. I'm leaving as soon a possible. Stay away from this place for lots of reasons as noted in other reviews. I still don't believe anyone would give this business any more than 1 star.