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SecurCare Self Storage
- Self Storage
- San Diego, CA
About this business
Location details
4455 Federal Blvd, San Diego, CA, 92102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Horrible experience! Property stolen in here. If I could give this place a 0 star review I would. 1 star is still to much for the distress this place has caused our family. Our big tex trailer was stolen from here! We paid for a parking spot at this facility StorAmerica on federal blvd. We had our trailer there several years! Well in December my dad put things in the trailer including hundreds of dollars worth of tools and a aluminum boat. Skip to mid January and we receive a letter from a tow company saying they h... read more
Business response:
Dear Cindy, We are sorry to hear about the situation involving your trailer at StorAmerica San Diego Metro. If you recall, you spoke with the manager regarding this incident and showed her the paperwork from the tow company. One thing to note is the trailer information listed on the paperwork does not match the trailer information that you provided to us at the time of the rental. The manager has tried to reach you via phone on multiple occasions (1/26/22,1/31/22 and 2/2/22) but her attempts have been unsuccessful. Please c... read more
The rent continues to go up !! And this time with no notice !! I should have known when when every three months the same letter would come ' we are raising prices ' and would go up $5-8 but then I get hit with a $10 increase and no letter stating why. Ridiculous when we are in a pandemic and people are out of work that they feel need to raise prices so often
Business response:
Dear Debbie, We believe we have found your account (matching your first name, last initial), and if we are correct, you received a rate change notice effective July 1st. We always notify our tenants via USPS prior to any account changes, such as a rent increase. Please be sure that your mailing address on file is current, as this is how you would be reached regarding such matters. If we are correct in locating your account, then you can see that your revised rate is still below the market value. We encourage you to check our... read more
If you are looking for people to answer the phone and the office to be open.... NOPE, NOPE, NOPE! Very frustrating trying to get into my unit, it was actually a horrible experience of coming to the office 4 times and it being closed. I paid a week in advance and trying to get a key to my unit was nothing less than pulling teeth, Horrific! Thankful for Daniel who was a rock star and actually provided great customer service. Unfortunately I would not recommend this place to anyone. I was waiting in the parking lot for hours, ... read more
Business response:
Dear Michelle, We are sorry to hear that your experience at StorAmerica San Diego Metro was not to your expectations, and we do apologize for any oversight on behalf of our team. Our office may close from time to time to allow for our staff to complete necessary site errands or tasks. We are glad to hear that the manager, Daniel, was able to accommodate you and provide you with a resolution. In regards to your unit door, we require disc locks at this facility as we find these to be the most secure. Again, we are happy to hea... read more
The whole reason a picked this place was for the moving truck. Which is broken. Also be prepared to go down some steps with the dolly because apparently that's a thing there. Moving sucks to begin with, you made it hella a lot harder on me.. thankss -_-
Business response:
Dear Xine, We apologize for the inconvenience with our truck being out of service. In such events, we can arrange a truck reservation with one of sister facilities (if their truck is available on the day you need it). This does entail picking the truck up and dropping it back off at that location. Additionally, if you are storing on a non-ground level floor, there should be a lift or multiple lifts in your building to help facilitate your move. We can also arrange a unit transfer if you prefer a more advantageous unit locati... read more
Actually when I made the last payment I changed the phone number to reflect my new number. No one called no one left a message no one notified me. I mean if I paid a few months I understand but I've been paying for years even before store America taking over this location. If you could please if you have it in your heart put me in contact with the person that bought my storage unit I will pay double what they pay to get my parents belongings back 415-770-5624 is my number that's the number it should be in the account I do no... read more
Business response:
Dear Joseph, We apologize if you feel that sufficient contact was not made prior to the auction. We have tried to contact you but the number on your account was no longer in service and the contact information was never updated. Our last time speaking with you was on 7/30/20. Since that date we have been unable to make contact with you. Per your contract, it is the tenant's responsibility to update their contact information should it change. We have also sent letters to the address we have on file notifying you of the aucti... read more
We rented a small unit to put furniture in it for 2 months. I state that timeframe because you would expect to have no changes in your unit such as tons of rat waste and rat urine! Really disgusting and glad we got out of there quickly.
Business response:
Dear Karen, We are sorry to hear that your experience at StorAmerica San Diego was not to your expectations. Our records indicate that you rented the space for around 5 months. When you vacated there was no mentioning of this supposed rodent issue. We kindly ask that you contact the office at 619-263-0099 so we will be able to assist you further. Regards, Management
I have had my unit for a little over a year and they raised the price on me twice. Both times I was not aware. I make automated payments and I see charges and have to call them to ask why am I being charged more. Terrible company. They raised it this month, April 2020 yes during quarantine due to COVID 19!!!!! I called them twice now and left a message for call back to speak to someone. No one has called back yet. Very sneaky. 04.14.2020 Manager replied to this review and I called them and left messages. Still no call back... read more
Business response:
Dear Malyna, We cannot find your name in our database. Please feel free to reach out to the office at 619-263-0099 and we will be happy to assist you. Regards, Management
Phone rings and rings. I'm a current tenant and I'd like to pay my rent. You'd think store America would like money.
Business response:
Dear Joe, Our office may be closed periodically throughout the day to show units, run offsite errands, and for our employees to take breaks as required, in which case some calls may be missed. We apologize for any inconveniences caused by this. We were unable to find you in our system, but please contact our office at (619) 359-8339 during normal business hours and we would love to assist you. You are also welcome to pay online by setting up an account at http://bit.ly/sandiegopay. Regards, Management
My unit was broken into, my boxes rifled through and my stuff stolen. I was with the previous company and had rolled over into StorAmerica. Although I was not happy with the raise in rent, I understood that is what happens with a new company. HOWEVER, if I pay so much for the security and storage of my items I EXPECT to get that! It is currently an open investigation with the police department but meanwhile, since I cannot immediately move the rest of my items out, I am STILL paying for rent. The new manager seemed to be con... read more
Business response:
Dear JD, We are sorry that this happened to your unit. As a crime free facility, we work closely with the police department with any issues that may be encountered at the site. At the moment we have done everything we can to speed up your claim that you have already submitted. If you have any further questions or concerns that we have not yet addressed or if you feel you may need additional assistance, you may contact the office at (619)263-0099. Regards, Management
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.3 star rating with 428 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.