SecurCare Self Storage

4.3

Self Storage
San Diego, CA

About this business

Consumer Services Self Storage

Location details

4455 Federal Blvd, San Diego, CA, 92102, United States

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Weekday	Schedule	Status
Mon	6:00 a.m. to 10:00 p.m.
Tue	6:00 a.m. to 10:00 p.m.
Wed	6:00 a.m. to 10:00 p.m.
Thu	6:00 a.m. to 10:00 p.m.
Fri	6:00 a.m. to 10:00 p.m.
Sat	6:00 a.m. to 10:00 p.m.
Sun	6:00 a.m. to 10:00 p.m.

4.3428 reviews

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Steve E.

6 years ago

This facility has raised the rent twice within a 7 month period from $90 per month up to $180 per month. This was after they told us the rent would NOT change! What BS. I'm leaving as soon a possible. Stay away from this place for lots of reasons as noted in other reviews. I still don't believe anyone would give this business any more than 1 star.

Business response:

Dear Steve, We apologize for the frustration about the rental increase you received. Rate increases are customary for the storage industry, as growing operating expenses and increased competition must be accounted for. Our staff are typically unaware of rate changes as our system is automated. Please feel free to contact the property to discuss your rate change and our associates will be happy to assist you. Regards, Management

Erik H.

7 years ago

Much better option are to be found. We just moved out of here to a Cadillac place for the same price per square foot. Where do I start, we were here for 4 years, and then for several years before that with a gap. The place has degraded after the new owners. So dirty you would not believe. They are now closed on holidays, and shorter hours per day. They raised the rent by $100, to improve cleanliness, but it is foul. I was tracking the same green tooth flosser stick that showed they didn't sweep it all clean in a month, peop... read more

Business response:

Dear Erik, We sincerely apologize if you feel that our facility was not up to your expectations during the period that you rented with us. We are currently working on several improvement projects on our property, and we appreciate all feedback to ensure we address any issues that would affect our tenants. This property does have heavy foot traffic as many tenants access the site daily. Our gate was recently down for one day, and it was fixed the following day as our technician was already booked. For this reason, we increase... read more

Amy J.

7 years ago

The offices that are located over top of this place have by far the nastiest bathrooms ever with roaches I was so disgusted I had to drive all the way to jack in the box to use the restroom smh. Wow BEWARE! (Update) this owner wrote me back saying the restrooms are cleaned daily that the nastiness is due to foot traffic but that's untrue I was there 3 days in a row for me and my families taxes so no that's how this bathroom and this building always are. I should have known better cause the closer we got the nastier the area ... read more

Business response:

Dear Amy, We apologize if the restrooms designated for the office suites were not up to adequate standards. These restrooms are cleaned daily, but due to the heavy foot traffic by the office tenants and customers, it can affect the restroom cleanliness. We also have restrooms located inside the rental office that are attended by our property staff throughout the day, so you are welcome to use those facilities. Thank you for your feedback. Kind Regards, Management

Cindy G.

7 years ago

I had my stuff stored there temporarily and the unit was broken into. They have no cameras on that hallway which is hard to believe but ok. I filed a police report did what I was told to do, this was back in November 2017 and its now May 31st 2018 and still have not received my money for the stolen property. I call once a month to check up on the status and all they can tell me is "we have called corporate and they will follow up with you." I have asked for a number for me to contact and speak to a person that will let me kn... read more

M J M.

8 years ago

I had been at this storage location for almost 2 years and all was ok but as soon as it changed ownership it became a nightmare! Mainly by an Employee Kristen was the most difficult and worst customer service person to speak with and very condescending. It was as if she was doing me a favor for doing business with this place?! Several issues first rate were increased due to their change of ownership and I was never notified. When I questioned that the Company should honor my original monthly rate...this Kristen response was... read more

Business response:

Hello, Thank you for your feedback. We were not able to find you as a current of previous tenant on our property. If you have any questions or concerns please feel free to reach out the office and they can put you in contact with the customer service hotline to further assist you. We apologize for any inconvenience. Kind Regards, Management

Kandice K.

8 years ago

I do not recommend. I called four days in a row to make a payment and move my things out, they never called me back although she said she did. so conveniently when I called for the fifth time on the 16th, I was a day late and now have to pay for the month plus a late fee and can not get my property unless i pay. The manager lied about leaving a message there's no way unless she called the wrong number. which I should be be penalized for her mistake. Another neg. the place closes at 645, if your there for a min after your li... read more

Business response:

Dear Kandice, We apologize for the miscommunication, however, if you make a payment on the 16th of the month you are already 15 days past due since rent is due on the 1st for all of our tenants (late fees are charged on the 11th). Also, the gate hours have been the same since the day you initially moved in. Our managers are very good at calling our customers back within the same day. Please verify with the office that we have your most current phone number on file to ensure that we can contact you more effectively. Thank y... read more