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SecurCare Self Storage
- Self Storage
- Paramount, CA
About this business
Location details
7752 Jackson St, Paramount, CA, 90723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
I am very pleased with the service, order, and cleanliness of this place. Long-story-short, I had 1 week to move things out of my house, I couldn't find an apartment within that time frame, so I yelped around for Self-Storage places and many of the reviews I read regarding other nearby businesses and I was honestly discouraged and feared: 1. being ripped off, 2. getting my stuff stolen, 3. finding rat feces on my possessions (yes, rat feces!). THANKFULLY I found this spot! I was attended by Lisa on a Saturday morning, s... read more
Great place to store your "junk". Friendly staff all the time. Prices are fair. I like it.
They steal here. Customer service sucks. Had a unit that needed a door fixed, couldn't even close. I expressed my concern to the manager. All she told me was, "you look like you're going to be an issue. We're terminating your lease". Just because I wanted my unit door fixed in a timely manner.
Business response:
Thank you for bringing this to our attention. Please contact us at (562) 268-4138 to discuss your concerns further.
I leased a unit 3 months ago for a move. The elevator didn't work for the first 2 months. I had to lug heavy items up the emergency escape stairs for those first 2 months. Once the elevator began working, they raised the rent more than 30%. I was moving more items in today, and found most of my stuff gone and I just brought in more items 2 weeks prior. It turned out, the company opened the back rolling door and auctioned off my possessions. This was over $10,000 of equipment including photography, musical, and hardware ... read more
They advertise safe and secure storage, but our unit was broken into and ransacked. Several thousand dollars worth of items stolen, not to mention the sentimental value of 20 years worth of digital pictures gone. They told us that this has happened multiple times over the past while (the police confirmed that to me as well), but they don't have cameras that cover all of the storage doors so they can't pin things down on the people that have been doing this through the facility. Their security for outside units is a complete ... read more
If I can give it less than one star I would definitely do it. Stay away from this place you have many more in the area to choose from. My payment was late and I was told that they were going to auction my stuff, I told them my stuff is not worth much but to me it has no price. Kimberly said well you will still owe us even if your stuff is not enough to pay the rent. I can't believe this is how they do business. Quite frankly they don't care one bit about their clients. And they have a fee for just about everything there. ... read more
Business response:
Dear Javier, We are apologize if you feel this way. It is quite the contrary -- we do everything in our power to prevent such fees from accruing by providing courtesy calls, text message reminders, and to mention we grant a 10 day grace period before charging a late fee to your account. Please understand that you must be significantly past due in order to be eligible for auction, and we provide ample notices prior to your unit being in danger of sale. Thank you for your understanding, Management
Let me start by saying, I agree with every one (1) star review on Yelp for this business Paramount Jackson Self Storage. You're not dealing with professionals here folks. The customer service is terrible from the District Manager Christine, (if she was really the district manager?) I can only go by what she told me, right down to management and the staff. I complained on the day I moved out, that I don't feel like I should have to pay the protection fee, and was told by a member of management that I would get a refund. Two (... read more
Business response:
F J - We apologize if you feel you have not received the best customer service. At Paramount Jackson we take pride in our customer service and our honesty. Upon rental we presented you with a rental agreement in which it states our late fee structure should you be late your account. In this same rental agreement, you signed off to participate in the 'Tenant Protection Plan'. We apologize if you feel this was not communicated to you properly. Let's not forget we did honor a refund for the Tenant Protection Plan charge as a ... read more
Horrible communication from this place. I have been at this facility for years and have 3 units. They have raised my fee 3 times in the last year and a half!! And do not bother to contact me to let me know at any time!!! Except of course if my bill is due and then they call every five minutes!! They're closed on holidays which is inconvenient. I finally closed on of my units today due to higher prices. Prorated bill of course except for the "insurance" that I had to pay in full for the month!!
Business response:
Hi Teresa - I posted this on 4/8/2016, but not sure why it did not actually stick to the listing, so I apologize for this being so late. But we're incredibly sorry you had a negative experience. Our company does small rental increases once a year for our tenants and that is to cover upgrades to the property, as well as yearly tax increases we incur. We abide by the California state laws and notify all of our tenants in writing via USPS based on their contact information that is on file 30 days prior to when the increase actu... read more
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.3 star rating with 230 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is closed now. It will open at 6:00 a.m.