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SecurCare Self Storage
- Self Storage
- Duarte, CA
About this business
Location details
2250 Central Ave, Duarte, CA, 91010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Be careful-this place looks and sounds great! They lure you with low move in rates- $29 and they give you a truck to use for free!!!! Monthly rates are slashed 20% off........ BUT....they never tell you that they can raise the rate whenever and by however much they want! The sales person claims ignorance when I asked how often the rates are typically raised, and by how much. I asked if she could give me the most recent examples.....she just said "it varies according to the unit and we never know because it comes down from ... read more
Business response:
Dear Michelle, We're sorry to hear you're not pleased with your experience at StorAmerica Duarte. Rate changes happen regularly at all major storage facilities to account for rising property costs and changes in the market, whether you store with us or with one of our nearby competitors. Our site staff are generally unaware when these rate changes happen unless informed by the tenant, as they are issued at the corporate level. For further assistance with your concerns, please contact the office at 626-930-0036 and our team w... read more
So this weekend, i needed to go look in my storage to find some important papers.I was in hurry so i didn't notice it at first. As i was moving boxes and looking through bags, i notice little hard pieces of "something" falling onto the floor. When i turned on my phone light to inspect, sure enough they were rat turds. As i panned across my stuff i noticed that were every where!!!! I immediately got nervous and grossed out and just left. Now the rats own a whole storage locker full of stuff. You would think since they keep r... read more
Business response:
Dear Briana, We are sorry to hear that you are experiencing a rodent issue. We would like to assist you; Liz the Property Manager will be reaching out to you. We would like coordinate pest control service for your unit at your earliest convenience. We apologize for any trouble. Liz can also provide claim assistance, if necessary. Regards, Management
This place has RATS! I don't always check my storage but when I did go I found rat poop in my storage unit! That's so disgusting and unsanitary! I went here instead of public storage that's like two buildings down because this place looked nice and clean but I was wrong. On top of that their rent goes up constantly. How are they gonna charge more to keep competitive prices but don't have competitive quality!?! DO YOURSELF A FAVOR AND STAY AWAY!
Business response:
Dear Brandi, We're sorry to hear about your experience at StorAmerica Duarte. Our pest control vendor services our facility each month, so please feel free to notify our managers and they can coordinate an individual inspection for your next visit. We were unable to find your name in our system, but you are welcome to share this information with the primary account holder. StorAmerica Duarte can be reached at 626-930-0036. Regards, Management
This place is too expensive. Rent is now $104 and I remember I started off paying $56 like 6 years ago. ON TOP OF THAT, there are rats everywhere! And I complained and all they did was sweep it up lol. How is that supposed to fix the fact that these nasty rats have been all over my stuff. Gross.
Business response:
Dear Daisy, We were unable to find your name in our system as a tenant at StorAmerica Duarte and we would like to verify that you have the correct location. In order to further assist you, please feel free to contact the office at 626-930-0036 so we can confirm your account and address your concerns. Regards, Management
This property is priced at 50-70% higher than other properties nearby. Price increases are frequent and STEEP. Their fee schedule is predatory, and if you have multiple units, they run identical auto-pay charges at the same time, resulting in your credit card being locked up, due to suspicions of fraud. They then charge you $55.60 in fees, PER UNIT, because of late payments. I pay for climate-controlled units, and multiple times I have gone in, and the A/C has not worked properly. (I have photo and video of this.) I was stuc... read more
Business response:
Zachary, We appreciate your business and would like to assist you with your concerns. The StorAmerica Duarte location offers great amenities and it is why our prices may be listed at a higher rate for special units, such as an air conditioned unit. The automatic credit card setup can be adjusted charge your account anytime between the 1st and the 10th of the month. Feel free to speak to the staff to address your credit card billing concern. As per the late fees and letter fees, these are automatically generated via ou... read more
This place has RATS!!!! When we tried working it out with the employee and begging to have something done. She was rude! Never coming back here again. Service is horrible and my boxes are chewed up, and they have poop in them.
Business response:
Dear Katie, Please know that we take these concerns seriously. If you feel you may have a pest issue, our staff will be more than happy to inspect your storage space and take measures to correct these issues. Additionally, we do have a pest control vendor visit our facility monthly, and they can service your storage space specifically upon request. Please contact the facility at your earliest convenience so the staff can address your concerns. We are more than willing to work with our tenants to ensure that we can provide a ... read more
Great promotional starter deals but, beware!!! your rent will increase exponentially if you're there for any length of time. Mine is currently up to $200 a month now. So, it's great if you only intent to rent a space short term. I will agree that the staff has always been very courteous and cordial. I will say I did have an issue about two years after I moved my stuff in, some items were stolen from my storage. I never did receive any kind of compensation even though I had insurance and I was never allowed to view any o... read more
Business response:
Dear Lannette, First and foremost we would like to thank you for your business. As a company we strive to provide excellent customer service and customer satisfaction, as well as peace of mind in storing your belongings in a safe and secure place. We do apologize for any shortcomings you feel we may have had and if we failed you in any way. Your input is important to us, and we thank you for sharing your experience. Kind Regards, Management
Storage auction supposed to start at 1:50pm. Its 2:45pm and just starting. Said there was 6 units, only 3 actually. No apology for starting late. Unprofessional pricks
Business response:
Hi David, It appears you participated in your first storage auction! We hold multiple auctions per day -- in fact, we held 3 separate auctions in Riverside and San Bernardino counties prior to StorAmerica Duarte on December 28th. There are several variables that can throw off our auction schedule, such as traffic on the freeway, or a setback at an earlier auction. Unfortunately, these mishaps can affect the rest of the day and are par for the course. It is worth mentioning that we only have 1 manager that oversees the auct... read more
Came in to this place today after seeing a 25% discount when checking in through Yelp. I showed them the discount and the lady behind the counter said she couldn't honor the discount because I wasn't a "new customer". I told her the discount was for packing supplies and that it was my first time there, so that made ma anew customer. She said she has never heard about the discount. She then said she would give me the discount, and I, of course, believed her. After I left, I looked at my receipt and noticed that she didn't giv... read more
Business response:
HI Lili - We are incredibly sorry for the confusion. We added that promotion last week and the manager may not have been aware of it yet. (You were the first person to redeem it actually.) The promotion is meant for new tenants, so I think that is where the confusion came from. We are updating the 'Check In Offer' right now to reflect the correct verbiage. And again, we are sincerely sorry, the manager should have honored it, I'm 100% positive it was a mistake and she did not purposely deprive you of the discount.
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4 star rating with 129 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.