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SERVPRO of Saginaw / Bay City
- Damage Restoration
- Saginaw, MI
About this business
Location details
470 N Adams St, Saginaw, MI, 48604, United States
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RecommendedGreat place to work! Supportive, caring, and hard-working colleagues who truly want to help people recover after a disaster.
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Clean up of water damage was done quickly, but restoration work was NEVER completed. Lots of promises given, but work completed was poor quality and trim/baseboard work was not done after 6 months. Billed us for work not done. So much hassle…
Business response:
Hi Pat. Thanks for reaching out. We apologize that your experience with SERVPRO wasn't up to par and we want to make it right. In order to correct this issue, please reach out to marketing@rdmhc.com so we can gather more information about your job and contact your Project Manager. Again, we apologize that you were not fully satisfied with our services.
The Dry Out Team and all Contractors did a great job and I have no complaints about them. The problem was with the management side. Took 8 months to complete the job. Poor communication. Didn't quote the insurance company for everything I asked. Still have old pieces that were replaced sitting in garage and bedroom that were never picked up and had problems with refrigerator when they moved it that I had to take care of myself. But apparently they felt they were finished with the job without saying they were and wanted payme... read more
Business response:
Hi Bill! Our Ops director, Scott Dishaw, has been trying to get in contact with you—we would love to come to a resolution and make things right for you. Please give our office a call at 989-752-8644 and let us know the best way to contact you! We would love the opportunity to ease your frustrations and correct any contention!
You guys must not do any type of background checks on employees at this organization? I feel like this would be important when if you guys are coming in and out of peoples houses🤷🏼♀️ Used serve-pro after the flood this year, but I wont be hiring this company again.
Business response:
Hi Ashley. We do full background checks on all employees and subcontractors before hired as well as yearly checks, could you please message us or call us so we can speak more about your concerns? Meghan 989-752-8644
they never even finished the estimated. never returned phone calls. when I did get him on the phone said they'd get on it could be done in couple days. never called me or my insurance. did nothing to this day. couldn't pay me to recommend them to do anything
Business response:
Hi Connie, I am so sorry you had a negative experience with us. I would love to know who the "him" is you're speaking about, if you are willing to private message us with more information. We cannot run a business if we are not following up with customers. If you are willing, please private message us so that we can get more information, giving you the customer service you deserve, and making sure we can correct this issue on our end. Thank you.
they screwed my house up soooo much!! the bathroom is so nonfunctional. they only replaced HALF of the roof shingles. the painter asked us if we wanted to sell him foodstamps for cash!! seriously!?!? the kitchen cabinets they charged us for are not the ones they put in. they took sooo much more money from the insurance company then they used in our home. servpro is a scamming company! i would never recommend them to anyone!!🤬🤬🤬🤬
Business response:
Hi Tammy, we are having issues locating any records for jobs with the name “Tammy Schmitt”. Is there any other contact name the job would have? Installing the wrong cabinets, as well as our contractor acting unprofessional are serious issues that we would address with our team. If there is any more information you could DM us that would allow us to get to the bottom of this, we would love the opportunity to correct our faults and give you the customer service that you deserve.
One of the worst companies I've ever dealt with. My basement sustained severe flooding during the June storms. Servpro was too busy to even return my call. I finally went through their website and finally was called "for more information". In July after mold took over my basement, it initially took a week to have someone come out just to look, and was told a mold specialist would call me in 2-3 days. While Bob was pleasant and professional, 1-2 weeks later still no call. Messaged Bob and finally had a call from the specialis... read more
Frequently asked questions about SERVPRO of Saginaw / Bay City
How is SERVPRO of Saginaw / Bay City rated?
SERVPRO of Saginaw / Bay City has a 4.6 star rating with 350 reviews.
When is SERVPRO of Saginaw / Bay City open?
SERVPRO of Saginaw / Bay City is open now. It is open 24/7.