Shelley McReynolds at Mutual of Omaha Mortgage

Business response:

I'm grateful for your positive feedback, Leanna. It's wonderful to know that Nick and I were able to make your refinance process stress-free. If you have any more questions or need further assistance, I'm here to help. Thank you for taking the time to share your experience with us. 

Business response:

Thank you for your feedback, Amanda. I'm happy to hear that my communication and prompt service met your expectations. Answering all your questions is important to me, and I'm glad I could make the process friendly and efficient for you. Should you need anything else or have further questions in the future, feel free to reach out. 

Business response:

I appreciate your kind words, Dustin. I'm pleased to know that my approach helped make your HELOC process painless. Thank you for recognizing my efforts. If you have any further questions or need assistance, don't hesitate to reach out. 

Business response:

I'm glad to hear that your experience with New American Funding went smoothly and was professional. It’s essential to me that each interaction meets these standards. If there is anything more you need or if you have questions in the future, please feel free to contact me. Thank you for your feedback, Joe. 

Business response:

It's important to me that all communication remains clear and timely, especially during busy periods like the holidays. I understand how frustrating it can be to experience delays or lack of updates. Your patience throughout the process is greatly appreciated, and I'll certainly work on ensuring that responses are more consistent in the future. If there's anything more I can do to assist you at this point, please feel free to reach out. 

Business response:

Thank you for your enthusiastic feedback, Christopher. I'm glad to hear that your experience was so positive. If there's anything else I can assist with, feel free to reach out at any time. 

Business response:

I appreciate your feedback on the communication and ease of completing your loan. It's my goal to make the process as straightforward as possible, and I'm glad that came across. Thank you for trusting me with your experience at New American Funding. 

Business response:

It's great to know that you felt informed and that your needs were met throughout the process, Takara. I'm pleased that both Shayla and I could provide the patience and clarity you needed. Thank you for trusting us with your experience at New American Funding. 

Business response:

We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.