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Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Good
Exceptional
Wonderful Very noisy from street noise. Husband and I were in bed at 9:30 pm when someone knocked on the door. He went to the door and asked who it was and the man who he could not see thru the peep hole in the door said “ maintenance”! We had the security latch on and the man tried to open the door and my husband pushed it shut and said we didn’t call you!! This scared us so we called down to the desk. The manager told us he made a mistake with room number. Why did he try to open our door?? Also at 9:30 at night what is goi... read more
Business response:
We sincerely apologize for any inconvenience and distress caused by the unexpected maintenance visit to your room. This was clearly a mistake, and we understand how unsettling it must have been. We take the safety and comfort of our guests very seriously, and we will be reviewing our procedures to prevent such incidents from happening in the future. Your feedback is extremely important to us, and we appreciate you bringing this to our attention. We're glad to hear that you found our facilities clean and updated. Thank you fo... read more
SL employees all throughout the casino were so kind and helpful in giving us directions. There were often only one or two windows open most every time we needed to as a question. They were pleasant though. Liked being connected to Circus Circus. Close to bus and Amtrak station for us to walk to
Business response:
Thank you immensely for sharing your experience with us. We're glad to hear that our employees were helpful and kind during your visit. We appreciate your feedback.
Very Good The room and amenities were great.
Business response:
We are delighted to hear you enjoyed your room and amenities! Thank you for choosing Silver Legacy Resort & Casino.
Exceptional
Nice spacious and comfy room! I would have like 4 regular bed pillows rather than three and three bath towels instead of two. There was a distinct odor (possibly from someone smoking). We were only staying overnight, so we did not request to be moved and after being in the room for a couple of hours it was tolerable. The room was clean and the bed was comfortable (slept well), decor was modern and it had the all of the usual amenities. I especially liked the wireless charing station with a few plug options.
Business response:
We are happy to hear you enjoyed the spacious, comfortable room and wireless charging station. We appreciate your feedback about the pillows, towels, and odor concerns. Thank you for taking the time to rate us.
OK except for AC. Aircon was useless. Temp was 78 on arrival and 74 12 hours later. Couldn’t sleep it was so hot! Renovation
Business response:
We're concerned to hear about the issue with the AC during your stay. Thank you for sharing your experience. We understand how uncomfortable it can be when the room temperature isn't optimal, especially for sleeping. We appreciate you bringing this to our attention, as it helps us identify areas where we can improve our guests' comfort. Your feedback is valuable to us as we continue our renovation efforts.
Exceptional
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 42,186 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open at 12:00 p.m.