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Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Wonderful
Love it There is nothing I didn't like Everything is close by
Business response:
Thank you so much for taking the time to share your positive experience at Silver Legacy Resort & Casino. We're thrilled to hear that you loved everything about your visit. It's wonderful to know that you appreciated how everything is conveniently close by, which is one of the features we take pride in. Your kind words mean a lot to us, and we're delighted that we could provide you with such an enjoyable time. We hope to welcome you back again soon for another great experience.
Wonderful Ice machine on my floor was out of order so I had to go to other floors to get ice. Lobby/registration was a long way away from the drop off, and the carpeting between those points was difficult to push my luggage on. Also, i was there at 2:30 and check in didn't start until 3, so I had to wait to check in unless I wanted to pay $35 for early check in. Free shuttle from/to the airport, airport store was open until late and sold alcohol, bakery and coffee shop in the lobby.
Business response:
We genuinely admire your positive feedback about the amenities at Silver Legacy Resort & Casino, particularly regarding our free airport shuttle service, late-night airport store, and the bakery and coffee shop in our lobby. It's regrettable to hear about the inconveniences you experienced during your stay, including the out-of-order ice machine on your floor and the distance between the drop-off point and registration area. We also apologize for any difficulties you encountered with luggage transportation due to the carpeti... read more
Exceptional No microwave in the room.
Business response:
Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your experience. We sincerely apologize for any inconvenience caused by the lack of a microwave in your room. We understand how this could impact your stay, and we'll take your comments into consideration as we continually strive to improve our guests' experiences. Thank you once again for bringing this to our attention and for choosing to stay with us.
Very Good
We had a great time just the elevator issue Elevators slow. Only 1 or 2 working. Long wait times to get in & off That there was the 3 casinos all connected
Business response:
Thank you for taking the time to share your experience with us. We're glad to hear you had a great time overall and enjoyed the convenience of our three connected casinos. However, we sincerely apologize for falling short with the elevator wait times. We understand this inconvenience can impact your visit, and we appreciate your feedback on this matter. Your concerns about the slow elevators and limited availability have been noted, and we will work on addressing these issues to improve our guests' experience. Thank you agai... read more
Exceptional N/A Everything
Business response:
Thank you immensely for your exceptional review of Silver Legacy Resort & Casino. We are absolutely thrilled to hear that everything met your expectations during your visit. Your feedback is incredibly valuable to us, and we're delighted that you had such a positive experience. We strive to provide our guests with the best possible service and amenities, and it's wonderful to know that we succeeded in making your time with us memorable. We appreciate you taking the time to share your thoughts, and we hope to have the pleasur... read more
Very Good
Exceptional Parking instructions were not clear which was really obnoxious because the parking ramp elevator is almost hidden and then you have to walk closer to the check in counter to get to your room elevator which we are marked byroom brackets but nothing mentions not being able to access parking from there. Just about everything! The kiosk check-in was so smooth and everything was so clean and elegant. The room had a mountain view which was perfect and included all the hygiene shower things in the Dove brand vs done gen... read more
Business response:
Your positive experience is greatly appreciated. We are thrilled to hear that you enjoyed your stay at Silver Legacy Resort & Casino. We're especially pleased that you found the kiosk check-in process smooth and the room clean and elegant. It's wonderful to know that you enjoyed the mountain view and the Dove brand hygiene products provided. We're glad you were able to take advantage of our central location and the many amenities connected to our property. Thank you for sharing your feedback, and we hope to welcome you back ... read more
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 42,186 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open at 12:00 p.m.