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Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Good
Business response:
We're overjoyed to hear that you had a very good experience at Silver Legacy Resort & Casino. Thank you for your feedback.
Exceptional
Business response:
Your positive experience at Silver Legacy Resort & Casino is greatly appreciated. Thank you immensely for your exceptional review.
Haven’t been to Reno for several years. Shocked at the cost of food! Probably won’t return anytime No hot water 12m - 5am. Would have been nice to have been notified before arrival Ice machine on our floor out of order, not posted. Personel said I’d have to go to another floor but didn’t know which floor definitely had a working ice machine. Frustrating!
Business response:
We sincerely apologize for falling short in meeting your expectations during your recent stay at Silver Legacy Resort & Casino. We understand your frustration with the issues you encountered, including the lack of hot water during certain hours and the non-functioning ice machine on your floor. We regret that you were not properly informed about these inconveniences prior to your arrival. Your feedback is valuable to us, and we will use it to improve our communication and service standards. We appreciate you taking the time ... read more
Good
Business response:
Your input is valuable to us. Thank you for sharing your experience at Silver Legacy Resort Casino.
Pleasant
Business response:
Your feedback is incredibly valuable. Thank you for sharing your experience at Silver Legacy Resort & Casino.
Super fun! The machines were very dirty. Just felt like no one ever wiped them down. The room was great. Food was great.
Business response:
We greatly appreciate your feedback. We regret to learn about the cleanliness issue with the machines and will address it promptly. Thank you for letting us know about your experience.
Fantastic stay!! Very nice. Very clean. Friendly and shirt lines
Business response:
Thanks for your review! We're glad you had a fantastic stay at Silver Legacy Resort & Casino. We appreciate your kind words about our cleanliness and friendly staff. It's great to hear that you experienced short lines during your visit as well. We strive to provide an enjoyable experience for all our guests, and we're delighted that we met your expectations. Thank you for choosing us, and we hope to welcome you back again soon!
and this hotel did the job I don’t self service checkouts, after scanning two forms of ID it asked for a third which I didn’t have however the staff member on the front took over and checked us in the old-fashioned way and he was very helpful. I just wish larger hotels would bin these checkouts and just put more people on the front desk to check you in properly face-to-face. Central location, free parking, room was modern with a great mountain view
Business response:
We're happy to hear you had a great experience at Silver Legacy Resort & Casino. Thank you for sharing your feedback! We appreciate your comments about our helpful staff member who assisted you with check-in. We're also glad you enjoyed our central location, free parking, and the modern room with a great mountain view. Your input is valuable to us as we continually strive to improve our guest experience.
Definitely coming back. Pool area should be renovated very small setting for such big hotel. Our stay was great overall. Staff was friendly and very attentive. Will be coming back soon
Business response:
Thank you for your valuable feedback, Habraham. We truly appreciate your positive comments about our staff and your overall experience. We're delighted to hear that you found our team friendly and attentive during your stay. We have taken note of your suggestion regarding the pool area and will consider it for future improvements. We're always looking for ways to enhance our guests' experiences. We're thrilled that you plan to return and look forward to welcoming you back soon for another great stay.
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 43,093 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open tomorrow at 12:00 p.m.