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Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Nice to be able to walk to night life within same hotels. The bed could have been more comfortable. Mattress a little too hard for my liking. Location is great! Close to lots of things to do,
Business response:
Thank you for your wonderful feedback. We are glad you enjoyed the convenience of our location and the easy access to nightlife within our hotel. We appreciate your comments about the great location and proximity to various activities. We have noted your feedback about the bed comfort, specifically regarding the mattress firmness. Your input is valuable to us as we continually strive to improve our guests' experiences.
It was an average stay, nothing exciting. I booked a king room but that was not what I was given; the floor in the bathroom was dirty and the the maids seemed very bothered when I asked for extra linens. The check in process was easy
Business response:
We're sorry to hear that your stay didn't meet your expectations and that you encountered several issues during your visit. We apologize for the room mix-up, but unfortunately when booking a reservation through a third party, room types are not guaranteed. We will absolutely look into the cleanliness concerns in the bathroom and the unsatisfactory interaction with our housekeeping staff. While we're glad the check-in process was easy, we understand these other factors significantly impacted your overall experience. We take y... read more
Wonderful
Business response:
We're privileged to hear that you had a wonderful experience at Silver Legacy Resort & Casino. Thank you for sharing your experience.
We had a fun time and enjoyed our stay. Our room needed a new mattress. The bed was sloped and super soft. It was close to different attractions. It was very clean.
Business response:
Your review is appreciated. We're glad you had a fun time and enjoyed your stay. We're pleased to hear that you found our location convenient and that the cleanliness met your expectations. Thank you for sharing your experience with us. Your feedback is valuable as it helps us improve our services for future guests.
Exselente
Business response:
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Very Good
Business response:
Thank you immensely for your positive feedback on your experience at Silver Legacy Resort & Casino. We are delighted to hear that you had a very good time with us. Your satisfaction is our top priority, and we sincerely value your opinion. It's wonderful to know that we met your expectations during your visit. We appreciate you taking the time to share your thoughts and look forward to welcoming you back for another enjoyable experience in the future.
Exceptional
Business response:
Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your experience. Thank you for your kind words about Silver Legacy Resort & Casino. We're delighted to hear that you found your visit to be exceptional. It's guests like you who make our efforts worthwhile, and we're grateful for your positive review.
Wonderful
Business response:
We're delighted to hear you had a wonderful experience at Silver Legacy Resort & Casino. Thank you for sharing your feedback.
Very Good We didn't have hot water
Business response:
We're disappointed to hear about the issue with the hot water during your stay. This is certainly not the experience we want our guests to have. Our team would be happy to discuss this matter in more detail and address any concerns you may have. We appreciate your feedback as it helps us improve our services.
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 43,093 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open tomorrow at 12:00 p.m.