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Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Pleasant No fridge or coffee maker
Business response:
Thank you for your feedback. We understand your concerns regarding the absence of a fridge and coffee maker in the room and appreciate your input on this matter. We value our guests' opinions and will take your comments into consideration as we continually strive to improve our amenities and services.
Good
Wonderful Can't think of anything The coffee pot, the refrigerator, the shower was Awesome and the shower head. Felt like a massage. The bed was comfortable.
Business response:
We're delighted to hear that you enjoyed your stay at Silver Legacy Resort & Casino. Thank you for sharing your experience with us! We're especially pleased that you found the amenities in your room to be so satisfactory, from the coffee pot and refrigerator to the comfortable bed. It's wonderful to know that the shower, particularly the shower head, provided such a relaxing, massage-like experience. We appreciate your positive feedback and hope to welcome you back again in the future.
Good
Good location but smells of cigarettes Smell of smoke, even in non-smoking rooms. Pool/ hot tub closes too early to enjoy. Location, arcade for kids, pool, clean rooms. Plenty of food locations inside.
Business response:
We sincerely appreciate your feedback regarding your recent stay with us. We acknowledge your concerns about the smell of smoke, even in non-smoking rooms, and understand how this can impact your experience. We also take note of your comment about the pool and hot tub closing too early for your enjoyment. Thank you for highlighting the positive aspects of our establishment. We're pleased to hear that you found our location convenient, enjoyed the arcade for kids, appreciated our pool facilities, and found the rooms to be cl... read more
Wonderful
Good
Wonderful The only complaint I have is that the hotel policy is to not allow early check-in, including 10 or 15 minutes early (available with a $35 additional charge). So, there were people lined up in a que to check in at 3:00. It seems silly not to allow slightly early check-in to avoid a long line forming. They did open up check-in at 2:55 and the staff was very nice about it all. Again, the hotel policy is what I suggest changing to be just a bit more flexible. We enjoyed our short stay. The accomodation was nice. Staff ... read more
Business response:
Thank you for taking the time to provide feedback on your recent stay with us. We are glad to hear that you enjoyed your overall experience and particularly appreciated your dining experience at Roxy's. We value your input regarding our check-in policy and will share your suggestion with our management team for consideration. We appreciate your understanding and are pleased that our staff was accommodating. Thank you again for choosing to stay with us, and we hope to welcome you back in the future.
Comfortable, quiet and great location, but they are not quick to fix problems Ice machine didn't work and could not go to another floor to find a working machine because elevator only allows you to go to your floor. Also, Elevator was so crowed at checkout that it was necessary for everyone to take an elevator up to get on one that would eventually go down (stopping at every single floor even though we were full). quiet and comfortable
Business response:
Thank you for sharing your concerns about your recent stay with us. We appreciate your feedback regarding the comfortable and quiet accommodations, as well as our great location. We apologize for the inconvenience you experienced with the ice machine and elevator issues. We will address these problems to improve our guests' experiences. Your comments are valuable in helping us identify areas for improvement, and we thank you for bringing them to our attention.
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 40,887 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open at 12:00 p.m.