SimonMed Imaging - Aurora

John K 

on BBB

3 weeks ago

Horrible. We showed up for an appointment. They said the equipment was down. Afterward trying to reschedule on there sit was made impossible. The chat feature did not work. All methods to reschulde were not allowed. These people do mot care about an individual Ulead, just the money, and they can't even get that right. ******. 

Angel R 

on BBB

3 weeks ago

Ive had to call on behalf of my mom for billing purposes because they never have a spanish speaker available. When I asked where I could put in feedback, they transferred me to an automated survey. Terrible service over the phone. 

Katie C 

on BBB

a month ago

Don't bother making an appointment because they will cancel without telling you, then gaslight you to make you believe it's your fault. I guess the email and text confirmation is merely a suggestion and not an actual appointment. I'd hoped this experience would be an improvement over the last visit, where they were running two hours behind but never bothered to reach out and tell me. ****. Zero improvement. Seriously, book a flight to ****** and get your MRI there instead of dealing with this disaster of a company 

Dan F 

on BBB

2 months ago

My specialist referred me to this facility for a CT scan. When calling to schedule the appointment, the *** asked which type of contrast. Having no knowledge of this process whatsoever, it was a totally random guess for me. I figured the ***s would have some sort of willingness to go over such important details to help give patients a more educated selection. They also didn't key me in on what sort of up-front out of pocket expenses to expect. The most convenient time for me was on Monday morning... which consequently meant ... read more

Beth N 

on BBB

2 months ago

I had high hopes for SimonMed as it's a much needed service. Unfortunately my experience was not good. My initial thought was that the facility was clean and the staff seemed friendly, but the quality and accuracy of the service is very poor. I went in for a scan that is used to create a ratio when compared to others of the same gender and age. The ratio is very different for men than it is for women. My file clearly says female, as does my drivers license and quite frankly my chest, whom the tech connected electrodes to. No... read more

Roger M 

on BBB

3 months ago

I was charged $600 for a CT scan even though I have an approval confirmation number from my insurance company. I called 3/25, 4/16, 5/15, 6/3, 7/1, 7/11 and today to try to resolve and get a refund per my EOB of $300. I was hung up on numerous times, including today after waiting and hour and 11 minutes for a supervisor. I was constantly told to wait ***** days and each time that my case was escalated to management. 

Peggy D 

on BBB

3 months ago

SimonMed's negligence and gross incompetency may result in a three month delay of my surgery. Over the course of 5 days, more than 5 hours of phone calls, six representatives including a supervisor, they lied to me repeatedly and failed to perform even the smallest attention to detail. This is all documented and can be proven by the recorded phone calls for "quality assurance" purposes. 

Sandy B 

on BBB

3 months ago

Imaging was fine, however their process and patient tracking for payment is horrendous. I paid co-pay at time of service $75 and had the scan done for my mom. 30 days later I started getting recurring voicemails, and SMS that the authorization was done and ready to do the scans (no way to shut off the notifications). Then I started getting calls and bills for $75 that I already paid. Nightmare of a process to authenticate to speak to them on their ERROR, but when I did, the agent saw that I had paid "it just wasn't linked to... read more

Angel H 

on BBB

3 months ago

I wish I could give ***** stars. I work for a medical facility and it is a nightmare trying to get results for patients. I have had patients call me a week after having imaging done and we have no results. I have been told by the third party that answers Simonmed phones that the radiologists have not read images to provide reports. When asking why the reports are taking over a week, I am told they have a high volume and can only guarantee reports within 5-7 business days. This is absolutely unacceptable!!!! I will inform eve... read more