SimonMed Imaging - Aurora

Kathleen M 

on BBB

2 years ago

I have been over an hour on phone trying to get my ** images to bee sent to me. No phone # for my location, **********, on website. A general # took me to **, they sent me to 2 more #s that aren't correct.No one can help me. They can't even get the images to a patient!My doctors needs them. Very poor customer service. The "Chat" is digital and cannot help with specific problems. why are you still in business??!! horrible. 

John L 

on BBB

2 years ago

I had an *** done by them and I asked for an itemized bill as I was required to submit to my insurance company for reimbursement. My first request was as I left the office after the *** and I was told "we can't give you one here, you must contact the company." I tried to do so on numerous occasions. They phone is answered by a machine and puts you on hold for 20- 30 minutes and no one ever responds. You leave message to call you and no one does. It has been 6 months of trying to reach them with no result. I think their polic... read more

Bonnie S 

on BBB

2 years ago

Simon med has been sending me text messages that I need a 2nd mammogram & an ultra sound. I made an appointment. After the appointment was made I continued to get phone calls, **************** to make an appointment. I got a text message that my appointment is today. I come & they do not have my doctors orders & asked me for them. This place is ABSOLUTELY the most incapable & unorganized place I have ever walked into. The *** is far more capable of taking care of their animals than Simon Med is taking care of anyone. 

Tiffany S. 

on BBB

2 years ago

Simon med requires an inaccurate amount up front before receiving imaging orders then makes the patient jump through multiple hoops to receive money back. They say they verify insurance before imaging order appointment, but yet Im fighting to get my money back. Total takes advantage of patients needing imaging orders to make medical decisions and bleed them out of money to only be sitting on MY money making interest off of it while already receiving the payment through the insurance. Refunds should not require the patient to... read more

Charles N 

on BBB

2 years ago

I was sent here on 12/9/2022 for an x-ray on my chest. The person at front desk told me she had to check if ***** was covered by them. After 10 minutes of waiting, I was told that they can take my insurance and my part owed was $34.74. A few weeks later on 1/23/2023 I received a bill to pay an additional $124.26 that I was out of network and not covered. Based off the other reviews on here it seems to be a common theme. I called their billing department, and they told me I am responsible for knowing that and I am responsible... read more

SHARON B 

on BBB

2 years ago

Terrible. They overcharge for co-pays and when advised, they drag any credit out for months. Use someone else!. Not worth a star. Would not give even one star but cannot post a review without it. 

Melissa H 

on BBB

2 years ago

Been here several times. Deserve no stars. The staff are very nice but greedy for money. I gave them a doctor's ****** for what I needed done straight from my doctor and they looked at it and said that it was no good. They called my doctor and got what they wanted to add to the ******. They then told me that NOW I suddenly have a copay for $280. I was livid and told them why didn't they tell me that a month ago when I scheduled. They said that it's very common to not have the money. They asked me if I wanted to go ahead and ... read more

Melissa S 

on BBB

2 years ago

I had a mammogram done a few months ago. They didnt verify my insurance until after the procedure was done. I now have close to a $1000 bill. Theyre out of network and my insurance company denied the claim. The radiographer needed me to do a technical repeat of one breast because the image was not great. Simonmed kept scheduling a diagnostic exam and ultrasound. I kept trying to get them to schedule the technical repeat because they cant bill me for that since the distorted image was their issue. Then I started getting calls... read more

Jerri W 

on BBB

2 years ago

If I could give a zero I would! The last three ***********s I have had I show up and something is either broke on equipment or someone called in sick and they couldn't do exam. They claimed they called me all 3 times. I never got a call. They claimed they called landline that I told them 3 times doesn't work and to delete number and put cell number in. I just had a angio CT to check for blood clots in lung last Friday. I called Monday to see if I could get copy of results for doctor's *********** on Thursday. I was told they... read more