SimonMed Imaging - Aurora

Lynn L 

on BBB

11 months ago

Call Center in ******* HORRIBLE! Just trying to schedule and got hung up on over and over. Gave ALL inform to one individual and then hung up on to call back and have to give ALL to a completely different ******. When I said I was going to call the location direct it was a no...no...no.The second ****** was a man and was extremely condescending..... and completely inept. I hung up!! Should be fired!Go somewhere else. 

Melonee C 

on BBB

11 months ago

Horrible! Had 6:45 am appointment today. Front desk person was late. Ignored me when I walked in. Finally, front desk person says, "What's your name?" Not good morning. Not may I halep you. Front desk person then says, "We don't do that test here." WHAT?? SimonMed scheduled the appointment with the doctor's order in hand explaining the testing procedures in detail. Front desk person again says, "We don't do that test here." No apology. No offer to reschedule at another location. Horrible, horrible customer service along with... read more

Alice D 

on BBB

11 months ago

Terrible just trying to make a $10 payment. Didn't want to do it on-line so called 4 different numbers and it was as if I were in the twilight zone caught in a never ending transfer nightmare. Finally reached a human in ******** and asked for an address to send my payment, which was a PO Box in *****. Have decided to walk-in to the location I received my imaging. Will never do anything with SimonMed again. If I could give less than 1 star I would. 

Toby U. 

on BBB

11 months ago

HORRIBLE!!!!HORRIBLE!! HORRIBLE!! STAY AWAY!!!! SCHEDULING A NIGHTMARE.. SIMON MED A NIGHTMARE AND MGR. ******* IS INCOMPETENT, UNPROFESSIONAL AND COMPLETELY INEPT! WORKER NAMED FAITH W/PINK HAIR IS RUDE, SMIRKING &LAUGHING , HUMILIATING AND INSULTING TO MY WIFE AND I. THEY SHOULD BE INVESTIGATED BY THE MEDICAL BOARD AND HAVE THEIR LICENSE REVOKED!!!!! 

Kacey M 

on BBB

a year ago

I was burned from the mri. My face, lip , tongue upper arm with large blisters. Medical gown was not given. I had no medal on me. I want answers as to how I could be so burned 

Charles S 

on BBB

a year ago

Did not provide upfront prices, told me it was covered by my insurance. It was not. Would not take payments. Forced me into a billing through imaginepay. Upcharged for payment plan. The canceled payment plan. Started new payment plan with upcharge again, through no fault of my own. Horrible experience, terrible customer service unethical billing practices in my opinion. 

WW Y 

on BBB

a year ago

I have had very unpleasant experiences with SimonMed, across all three locations in **********. I booked my annual mammogram appointment with their facility on *********** in *************, they canceled my appointment when I checked in. The reason was their machine was broken down. And I rescheduled for the following week, but again it was canceled an hour before my appointment. And I finally got the mammogram done in the ********* facility a week later. The radiologist sent out a report, asking for prior reports and images... read more

Dr Mitch P 

on BBB

a year ago

I was referred to Simon Med Imaging by two chiropractors who are good colleagues of mine. I presented myself as a doctor inquiring about the costs of imaging related to various body parts, i.e. low back elbow etc., which insurances they accept and what the cost would be if a patient paid out of pocket. The person(s) I spoke with had difficulty understanding my question and when finally one operator acknowledged the clarity of my inquiry, I was left hanging on the phone for more than twenty minutes before I had to hang up. Th... read more

Simona K 

on BBB

a year ago

Terrible experience today with Simon med Imaging, we drove 45 min to ********* location for a full body MRI scan, myself and my husband and found out we werent scheduled! Wanted to file a phone complaint, passed from one worker to another, request to speak with a manager they hang up on me! Very professional Simon med!Done with this healthcare provider! Not even one star