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SimonMed Imaging - Avondale
- Diagnostic Imaging
- Avondale, AZ
About this business
Location details
10815 W McDowell Rd, Ste 102, Avondale, AZ, 85392, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 10:00 p.m. | |
| Tue | 6:30 a.m. to 10:00 p.m. | |
| Wed | 6:30 a.m. to 10:00 p.m. | |
| Thu | 6:30 a.m. to 10:00 p.m. | |
| Fri | 6:30 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I had an appointment for a ct scan. Still had to wait 46 minutes. I hate this location. The only reason I came there was they are the only ones that could do the ct scan
Business response:
Hi Linda, thank you for taking the time to leave us a review, if you would like to speak with a member of our management team regarding your visit, please send an email with your information to info@simonmed.com so we can reach out to you. Thank you.
I went to this location and waited over two hours for a chest x-ray. The receptionist was clueless. The tech forgot to call me and let me know he was ready for me to get the chest x-ray. The waiting room was full and not very socially distance. This place is ridiculous!
Business response:
Hello, we apologize for the wait time you experienced. We are doing our best to improve to prevent these wait times, and we appreciate the feedback.
I was there yesterday for my wife to get an X-ray and MRI done. They did an X-ray and then asked her to wait for the next procedure. Well after 3 hours of her sitting there nothing had been done. She was never seen again by anyone. Others came and went and when I asked what time she would be seen I was told they were all backed up and they had no clue. Here it is after 5 pm and no one could explain why it was taking so long. The lack of client care is disgusting. Fix your system
Business response:
Hello, we apologize for the wait time you experienced. We are doing our best to improve to prevent these wait times, and we appreciate the feedback.
Arrived at Avondale site to find it completely filled of people where you couldn’t be 6 ft apart. Could not even enter and would not have made it to counter to register. Biggest issue is that I could not enter with my Developmentally Delayed Daughter who the appointment was for. She wouldn’t have known what to do.
Very poor customer service at the McDowell location.
Business response:
Hello Akame, we apologize for the negative experience. If you would like to speak to a member of our management team regarding your visit, please send an email with your information to info@simonmed.com. Thank you for sharing your feedback.
Wait times are ridiculous, even with an appt. I waited an hr. so annoying. go elsewhere
Business response:
Hello Gabre, we are very sorry to hear your experience was negative. We are doing our best to improve our workflow to ensure we don't continue these extensive wait times. We appreciate your feedback.
Worst experience ever. When attempting to get checked in at front desk she kept talking with other staff members and it took forever just to get signed in. There was no safety precautions taken by office with all the patients that were there. They continue to allow family members come in when it was not necessary. They didn’t care how close everyone was standing or sitting by each other. So much for social distancing. If if wasn’t for the fact I was there for medical reasons. Will never return to that location on McDowell 10... read more
Business response:
Hi Sheila, I will be reaching out to you today. Our staff has also taken further safety measures to ensure the safety of our patients and staff. Thank you for your feedback.
I went for an MRI and it was the worst experience I’ve ever had.
Business response:
Hello Patti, thank you for taking the time to leave us a review. We would like to speak with you regarding your concerns. Please email info@simonmed.com in order for us to gather some additional information and reach out to you.
I have been trying to schedule an MRI and an MRA for 3 days now. I was told that only one person within Simon Med can make these appointments for me. I tried to get ahold of her on Friday. I tried to get ahold of her on Monday. I called today and was told again that she is the ONLY person that can make these appointments. They told me they would transfer me to her voicemail so I could another message for a call back. Unbelievable! i would not recommend Simon Med to anyone. They obviously do not have the patient's best inte... read more
Business response:
Hello Phyllis, thank you for reaching out to us. We apologize for the delay in getting your appointment scheduled and we would like to address this situation if it has not been already. Please email info@simonmed.com so we can obtain additional information and reach out to you. Thank you.
Frequently asked questions about SimonMed Imaging - Avondale
How is SimonMed Imaging - Avondale rated?
SimonMed Imaging - Avondale has a 4.4 star rating with 5,994 reviews.
When is SimonMed Imaging - Avondale open?
SimonMed Imaging - Avondale is closed now. It will open tomorrow at 6:30 a.m.