This profile has been claimed by the business owner or representative.
SimonMed Imaging - Clermont
- Diagnostic Imaging
- Clermont, FL
About this business
Location details
265 Citrus Tower Blvd, STE 100, Clermont, FL, 34711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My appt was at 9 am. I’m still here. And is 9:31 am. Every person after me they are done and I’m still here. I just heard laughing back there. So why they give you a time for your appt and Ella you you need to be there 1 hour before if they are not going to call you at your appt time!!!! This happens a lot here. Again I’m still in the waiting room
Business response:
Hello Ive, we are very sorry to hear your visit was negative. We are doing our best to improve the efficiency of our offices to decrease the wait times for appointments. Thank you for sharing your feedback.
Got there at list 12 minutes before my appointment and I waited another 26 minutes before I was call in for simple X-ray the staff members were friendly.
Business response:
Hello Sergio, we apologize for the negative experience. We are working on improving site workflow to prevent wait times such as these. Thank you for sharing your feedback.
They will overcharge you and fight with you to get your money refunded back. Two months later I'm still having trouble getting them to refund me over $500 in overcharges. My insurance company has even called them directly to give me my refund but they still have to do it. UPDATE: Still no refund. They are on excuse #10 now. My insurance has called them 5 times more and given them my Explanation of Benifits PROVING they overcharged me $530!!! Even spoke to someone from their regional office but still nothing!! NOW I'm ... read more
Business response:
Hello Rebecca, we apologize for the negative experience. Please send your information to info@simonmed.com so we can have a member of our management team reach out to you and get this taken care of. Thank you for your feedback.
Scheduled an appointment for a cat scan today. Took the day off of work and drove an hour and a half. I was told to be there 30 minutes prior to my appointment. I got there 50 minutes prior to my appointment. The lady behind the desk says, "the person doing your appointment is going on lunch. You'll have to wait until 1pm."
Business response:
Hello Andrew, we apologize for the negative experience you had at your visit with us. If you would like to speak with a member of our management team, please send your information to info@simonmed.com, and we will reach out to you. Thank you for the feedback.
When I finished my scan, I was very dizzy and my nurse told me to go to the right and the lockers would be there but I couldn't quite walk or know where I was going and I made a wrong turn and I heard her laugh at me. The customer service should be more nicer.
Business response:
Hello Marie, we apologize for the customer service you received at your visit. We will address this with the staff. Thank you for taking the time to leave your feedback.
La peor de las experiencias con mi niño de dos años, la primera vez que le hacen X-ray y la que lo atendió una inepta total, poco profesional y torpe por no decir otra cosa. Horrible lugar y servicio! A..... aprende a tratar a los pacientes o retírate porque no es tu lugar de trabajo.
Business response:
Hola, gracias por tomarse el tiempo para dejarnos una reseña. Nos gustaría hablar con usted sobre sus inquietudes. Envíe un correo electrónico a info@simonmed.com para que podamos recopilar informa-ción adicional y comunicarnos con usted.
Had to make a second appointment because No one told me restrictions before a dexa Scan. Very inconvenient and frankly not happy with the CS.
Business response:
Hello Irene, we do apologize for the customer service you received. We will address this with those involved. Thank you for taking the time to leave us your feedback.
I think the staff at Clermont Fl is under staffed. I waited 2 hours yesterday and although the girl at the front desk was doing her best it was not enough to handle all the people that were there. Also I have to go back today to pick up my requested cd disk of my cat scan. Two trips is not something I feel I should have to do. I’m thinkinking I should find another imaging place
Business response:
Hello Robin, we do apologize for any inconvenience we caused you. We are working to improve our workflow to prevent wait times like this in the future. Thank you for taking the time to leave us your feeedback.
Frequently asked questions about SimonMed Imaging - Clermont
How is SimonMed Imaging - Clermont rated?
SimonMed Imaging - Clermont has a 4.5 star rating with 4,061 reviews.
When is SimonMed Imaging - Clermont open?
SimonMed Imaging - Clermont is open now. It will close at 10:00 p.m.