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SimonMed Imaging - Daly City
- Diagnostic Imaging
- Daly City, CA
About this business
Location details
455 Hickey Blvd, Ste 200, Daly City, CA, 94015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 4:30 p.m. | |
| Sun | Closed |
Worst customer service. 1st time I showed up and machine wasn’t working. Rather than call me they wasted my time. Second time, I had confirmation of my appt and receptionist said I had no appt. Her name is Arianna in Redwood city CA clinic and she could care less that I had a confirmation. Do not go to these clinics.
I had an appointment at Daly City at 8:00pm. It was very difficult to get into the building and there seemed a lot of confusion in what to do. The MRI machine was very old and I didn’t have a lot confidence that it would take an accurate picture. I would not go to SimonMed at Daly City again.
Business response:
Hello Joanna, we appreciate you taking the time to leave us a review. Your feedback helps us understand where we have opportunities to improve, thank you.
Nothing Services is lousy unsatisfactory.
Business response:
Hello, thank you for taking the time to leave us a review. If you have feedback for us, please email info@simonmed.com. Thank you.
Went on a Saturday to the Daly City office, front office staff was on her personal phone on speaker the entire time of my visit! Horrible customer service! Then she had the nerve to ask for a copay, since she was so busy on her call she didn’t scan my insurance cards - I have dual coverage- so there is no copay but of course she was too busy talking about her after work plans that she failed to see that! I honestly don’t know how they are still in business. The appointment was quick which was nice but to me that first impres... read more
Business response:
Hello Carmela, thank you for taking the time to leave us a review, we strive to provide appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.
Went to have my appointment early but still waited 40 minutes for my MRI.. too Many people waiting .. Mostly drop in.
Business response:
Hello Olga, we are sorry to hear this, we believe our patient’s time is valuable and our goal is to see patients at the time of their appointment. Thank you for your feedback.
Terrible service online, by phone and in person in SF. Facilities filled with demoralized employees. Additionally technician quit so had to reschedule in Daly city; same experience. Waited 1.25 hours for appointment.
Business response:
Hello Casper, we apologize for the inconvenience. If you have any other concerns, please feel free to reach out to info@SimonMed.com where we can gather further information.
My appointment was at 4:15pm I did not mind it because the people who man the desk are overly respectful and nice . After more than 2 hours wait , the lady gave me a blanket to keep me warm at the dressing room. It was finally my turn , the rude technician was rough with me. I’m elderly but he never lift a finger to help me up the table. While I was still getting up , he raised the table at the same time , that I lost my balance and hit my head on that hard pillow-like thing . I screamed at him how insensitive and inconsi... read more
Business response:
Hello Liceria, we thank you for bringing this to our attention so we have the opportunity to review and provide re-training where necessary. If you have any other concerns, please feel free to reach out to info@simonmed.com where we can gather further information.
I had a Mammogram done in April and was told that they found something and need to redo the mammogram on my left breast and do Ultrasound. I made another appointment for May 11th the night before my appointment I got a message from SimonMed and they canceled it due not have a technician available. I rescheduled for June 8th and guess what the same thing happened it was canceled again the night before. I reschedule it again and was told that this would not happen again. Reschedule my 3rd appointment for June 25th. No I have s... read more
Completely Incompetent and totally uncaring. You have a better chance of dying then of getting quality care from SimonMed Imaging. Avoid these people like the plague
Business response:
Hello Kenneth, we are sorry to hear that your experience was negative. We do appreciate you taking the time to leave us your feedback. If you would like to speak with a member of our management team regarding your experience, please send an email with your information to info@simonmed.com so we can reach out to you.
Frequently asked questions about SimonMed Imaging - Daly City
How is SimonMed Imaging - Daly City rated?
SimonMed Imaging - Daly City has a 4.4 star rating with 2,751 reviews.
When is SimonMed Imaging - Daly City open?
SimonMed Imaging - Daly City is closed now. It will open tomorrow at 6:00 a.m.