This profile has been claimed by the business owner or representative.
SimonMed Imaging - Henderson
- Diagnostic Imaging
- Henderson, NV
About this business
Location details
6301 S Mountain Vista St, Ste 103, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recommendedthe facility and the staff is good.
Business response:
Thank you for the review!
Really poor patient service! Am in Las Vegas. Need xray, which is walking only. Cannot get anyone to answer the phone to get wait time. Online says 4bwaiting, so Imdrive over only to be told 2 hour wait. They only have one tech who is doing other procedures. This practice is true at all SimonMed in Vegas. Truly poor service.
Business response:
Hello Dan, we apologize for the inconvenience. If you are still in need of assistance, or have any other concerns, please feel free to reach out to info@SimonMed.com where we can gather further information.
-The front desk person was very rude to the patient after me -The office and equipment is old the need to update office and equipment -First time I went they canceled my appointment since the MRI machine wasn’t working -This time I have to wait, like 15 minutes in the cold room almost naked, for the machine to reboot at least the technician was ok UPDATE: I went back couple of times to two different locations, one the receptionist was running late for 30 minutes finally took my order after waiting another 15 minutes she sai... read more
Business response:
Hello Humberto, thank you for taking the time to leave us a review. Someone from management will be reaching out to you about your experience. Thank you again for your feedback.
The people here are very rude. It’s clear they don’t like doing clinical trials. This is the last place I would choose for any healthcare.
Business response:
Hello Jimmy, thank you for taking the time to leave us a review, we strive to provide appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.
Wont go here again! So unorganized!! Had an appointment @11:30 12:45 still waiting! Had to reschedule, appointment at 4:00 thought 💭 ok they close at 5:00 shouldn’t be too long! Huh! Waited almost an hour! People walking in at 4:45 asking is it too late for a walk in! Oh no your good says the receptionist 🤦🏻♀️🤦🏻♀️GET IT TOGETHER PEOPLE! Will definitely tell my Doctor please refer me back to Steinburg!!!
Ok to start with …my dr orders are for x ray that state walk in .. Simon Med started calling that day for me to set an appointment. I returned their call automated, service 🙄when you press for x ray it hangs up on you “walk in only“ arrived at 8:48 am waited an hour and 12 mins waiting room full … only one technician will ask my dr to choose somewhere else next time!
Business response:
Hello Jeri, we appreciate you taking the time to leave us a review. Your feedback helps us understand where we have opportunities to improve, and we have passed this scheduling feedback along. Thank you.
I went in for a CT scan in excruciating amounts of pain with a possible toxic and or ruptured appendix. My doctors office needed radiology to get them the results stat. They said it would be 3-5 days. My N.P. sent us to the ER. It was as bad as we thought and could have been fatal. What if it had been one of their family members?
Business response:
Hello, we appreciate you taking the time to leave us a review. Your feedback helps us understand where we have opportunities to improve, thank you.
RecommendedHad appointment at 8:30 am but day before they call and said appointment at 10 am. They said PET scan should take 80 minutes. Took over 2 1/2 hours and imaging equipment kept breaking down. WHAT ?? Shouldn’t that equipment be kept in top order ?
Good news, bad news! First the good. The technician was very friendly and professional and the procedure went well. Now the bad. Their scheduling department s**ks. The receptionist could use a course in customer relations too. Oh, yes, your website s**ks too! When I booked my appoint, I got a 3:15pm appointment and was told to arrive at 3:00pm. The day before the appointment, I received a text requesting that I check-in for my “4:00” appointment on-line. I then called to verify this different time and was told, “no, it was ... read more
Business response:
Hello, thank you for the review, I am sorry about the inconvenience, we appreciate your feedback. If you wish to further discuss please call me at 702-466-0224.
Frequently asked questions about SimonMed Imaging - Henderson
How is SimonMed Imaging - Henderson rated?
SimonMed Imaging - Henderson has a 4.5 star rating with 2,367 reviews.
When is SimonMed Imaging - Henderson open?
SimonMed Imaging - Henderson is closed now. It will open on Monday at 8:00 a.m.