SimonMed Imaging - Redwood City

KM 

on BBB

4 years ago

I had 2 breast biopsies done in April. Unfortunately, I was laid off right after due to Covid. I reached out to them several times to work with me as I am currently unable to pay my 2200 bill. They keep telling me to write to their financial hardship department to ask for help. Two managers have advised me to do so even after they initially denied me. They stated that if I explained the situation they may work with me. Nope. They keep denying my request to lower the payment due to the fact that it happened AFTER my procedure... read more

Sharon K 

on BBB

4 years ago

If there was a 0 or less than 0 stars I would select that. Giving them a 1 star review is being too nice. They have the WORST customer service department, the worst service with the rudest employees, the worst appointment process and their wait times are 10+ mins. I don’t even know how you are still in business. You should be ashamed of yourselves for having that kind of people answering calls. I called on 8/18 at 11:30am at the Las Vegas location. Listen to your representatives and how they treat patients. 

Kathy E. 

on BBB

4 years ago

I gave them my FSA credit card for a partial payment of my balance of $167.00. They then took it upon themselves to charge another $167.00 without my knowledge or permission. They claim I was told it would be a revolving account now. Their billing department lies over and over again. I was never advised of this. I have tried to resolve an overpayment to them since May 2020. 

Elizabeth M 

on BBB

5 years ago

Never heard of this company before the calls and texts started out of the blue. Neither of my doctors ordered any sort of imaging or procedures for me so why the heck does this company keep calling and texting me about "setting up my imagine appointment" and "setting up my exam"?? I finally tried to call and text back to try and get to the bottom of their continued harassment but their phone number doesn't even work! It rings once then goes silent and if you try and text them you receive an error back. 

Todd M 

on BBB

5 years ago

I was overcharged on an insurance copay for two scans back in March 2020. In April, I requested that money be credited back to my CC and was told that it would be taken care of. Here it is July 2020, after four more calls/requests I have not had my overpayment returned. 

Sarah L 

on BBB

5 years ago

Owed a refund, can't get in touch with anyone directly at SimonMed to handle issue. Instructed to go through ***** ********(which I have called about 10 times) but am told SimonMed needs to process the refund and even they don't have a direct number to call SimonMed. Getting the run around from both companies. Filing formal BBB complaint and sending a demand letter. 

Deborah S 

on BBB

5 years ago

In February of 2020 I was as unable to get my MRI done due to other medical issues. I call SMI on 3/23/2020 to ask for a refund I was told I would receive a check within 3 to 4 week I've called them on 4/17/2020 and was told it was approved and I would receive a check on the next billing cycle. I waited for 2 weeks and still did not receive my refund. Call SMI on 5/12/2020and was told it's still being worked on and it was approved again. Still no check call on 5/26/2020 asjed to speak to a supervisor was told it has been esc... read more

Michelle 

on BBB

5 years ago

if i could i would rate these people , especially the scheduling a negative star! They don't seem to know when their doctors are in. i have been rescheduled many times. they wait to ask for the doctors notes and call the insurance at the last minute and i end up having to reschedule for that. this company is the worst and a big bowl of crap! They were fine and helpful when i used them last year and they just went downhill! a complete waste of your time! they expect people to have days off out of our ass and waste them for no... read more

Rebel E 

on BBB

5 years ago

Reckless and dangerous corporate policies. X-rays are walk in, per the recorded message. Walked in, was told that we needed an appointment. When we told them that the recorded message said "walk in", they said, "Yes, that's true, just not for now, during the , Corona crisis." Ok, then change the message. "No , because that's still true, you simply need an appointment." So, you knowingly leave false instructions for sheltering patients to lure them out of safe environments so you can expose them to OTHER patients, only to mak... read more