SimonMed Imaging - Redwood City

Anna U 

on BBB

4 years ago

How are they still in business?! I've experienced nothing but problems scheduling my exams that are necessary in order for my surgery. I could write a novel about their incompetence, lack of professionalism, extremely rude front desk girls, etc. I've had tests scheduled at locations that don't even do the type of exam that I've been scheduled for, over a dozen times now! Today, was my 5th attempt to get a special type of MRI done. Went to **** * ***** *****, and sure enough, they don't even do this exam!! Yet, it was schedul... read more

David C 

on BBB

4 years ago

Terrible service. Employees are ignorant and untrained. I had an appointment. Had lots of problems with various employees before they made the appointment. Explained in detail that I and the referring M. D.. understood that I needed full anesthesia to undergo an MRI. Set it up. Everyone agreed it was understood and set up. Go to appointment. Wait 1.25 hours in the waiting room. Finally called by the person for the MRI only to find there is not doctor to administer the anesthesia and none ever set to administer to me. Called ... read more

Érica P. 

on BBB

4 years ago

I had an appointment for an R-x at 5410 W T-bird/Glendale, I got there 20 minutes prior to my schedule, and I was told by the receptionist they were too busy to see me today. I told her that I had an appointment and showed her the email. She said that she could not find it in the system, and insinuate that my email was not legit. I asked to speak to a manager or a supervisor but she said there were none at the facility at that moment. I called their 1-800, after waiting for 20 minutes the line went mute. 

Tricia C 

on BBB

4 years ago

Whomever trains the employees in the scheduling and accounts department needs to be fired!! EVERY time I have to make an appointment or deal with SimonMed in any way- they are incompetent and I get different stories from different people. They had 3 different accounts for me and they dont update their system when you give them updated information. They dont update their system in a timely matter when an insurance finally authorizes a procedure and they generally just dont know what they are doing. When I get cut off on a pho... read more

Karol G 

on BBB

4 years ago

I have had an appointment for an MRI in Glendale Az 5410 w Thunderbird. My appointment is behind 2 and 1/2 hours. This is unacceptable. 

Jerilyn C 

on BBB

4 years ago

After spending over 30 minutes with various schedulers (several calls were dropped when I was put on hold so I would have to call back) it was determined that the imaging I needed could only be done at the St. Mary's facility (Tucson). After getting scheduled I received a text message telling me I was scheduled at the Orange Grove facility. I immediately called back and told the scheduler what occurred. The scheduler said it was no problem, they do this particular imaging (MARS MRI) at all their facilities. The day of the ap... read more

Diane S 

on BBB

4 years ago

I had an appointment for a 3D mammogram in November of 2020 and when I arrived they told me they couldn’t perform it at that location. The receptionist found an open appointment the next day at another location so I took it. I arrived with a copy of my appointment confirmation and was told that they didn’t have me on their schedule and they didn’t try to accommodate me. They made another appointment at still a third location with the soonest appointment not for 3 weeks. The front desk staff were unprofessional and extremely ... read more

Tracy H. 

on BBB

4 years ago

Do NOT waste your time going here!!! Denver Colorado location on Broadway. My husband hurt his foot and we have been going around and around trying to figure out exactly what is wrong with it. His doctor ordered an MRI and we ended up at SimonMed. What a joke! We should have known something was up with the receptionist that knew nothing and no one else there to get scans. We called our doctor to see if they sent over the images and the only thing they sent was a report! We are dealing with a foot injury! Many many bones, pos... read more

Angelina G. 

on BBB

4 years ago

I had a very unsatisfactory experience at the Alafaya location. Instead of giving me the paperwork to fill out, I sat for 40 minutes doing nothing, I heard a man leave because he sat too long and he wanted to reschedule so I came up to the front desk lady and asked how long it would take. Anw long story short the front desk was rude, not professional, obviously backed up, over scheduled and I felt like you don’t value your patient’s time. I left...if the management wants to contact me for advice I’ll gladly give you my feedb... read more