SimonMed Imaging - Redwood City

Cindy G. 

on BBB

4 years ago

My sister’s doctor sent an order to the SimonMed in Surprise on December 24, 2020 for a breast ultrasound, She got a call from them and they left her a voice mail saying that they cancelled the appointment because she needed a mammogram so she calls back and tells them that the doctors order is not for a mammogram and that it’s for the ultrasound but by that time they had given her appointment away so they scheduled her at the Sun City location on the same day but then she gets another voicemail from them that they cancelled... read more

josefina b. 

on BBB

4 years ago

So i went to 4 different locations for my health issue. My issue is with the main billing department not this specific location. Not very happy with Simon Med Billing....I’ve been calling about a refund since Oct and just received a text msg stating they don’t have my address, to basically bill me! So I logged on to the website they provided and it stated I owed $30. I tried to call but they were closed so I called the following day and while I was on hold I logged into the same website as the day before (so that I had all m... read more

Lida R 

on BBB

4 years ago

The scheduler don’t know what are they doing, they need training. I was scheduled twice fir a thyroid biopsy and both times was wrong. The first time I went from Alafaya to Altima Spring to the test, when arrived they told me that I was not in schedule. Loss my work time and the traveling up there. The second time was supposed to be tomorrow m, the call me yesterday that the room was already booked, they changed the appointment to Jan 8th without my approval. I needed that test before 31dec, my deductible was covered and the... read more

Celina F 

on BBB

4 years ago

The policies in place are the dumbest I have ever seen. I have been on the phone for well over 60 minutes, got hung up on, went through 5 people and 4 departments and had to do it all over again all because there seems to be only 1 person in the entire company capable and knowledgeable enough to schedule a thyroid biopsy. I could not believe how stupid their practice is to not be able to schedule an appointment. I was so fed up I had to write this review. Very uncaring and inconsiderate staff and company overall. I told the ... read more

Justine C 

on BBB

4 years ago

Last Friday November 27, 2020, the front desk employees were only wearing shields, no face masks (surgical or cloth). Business COVID guidelines were not followed. Employees do not know the guidelines for when radiology orders expire. Their scheduling department scheduled my appointment at the wrong location (The Fountains instead of Surprise Stadium). Front desk offered to reschedule for a later appointment that day. While waiting in the lobby the front desk and ultrasound tech stated they would not do the procedure even tho... read more

ReedJ 

on BBB

4 years ago

I was referred to the location on Oak St. in Kissimmee, FL for an MRI. Although I had met my yearly deductible and out-of-pocket expenses with my insurance company, I was forced to pay a $95 co-pay. The procedure was performed on August 18, 2020 and my insurance company paid SimonMed Imaging on September 9, 2020. I have called this company a minimum of 8 times inquiring about my refund of $95. Each time I get a different excuse as to why I have not received a refund but the conversations always ended with "we will expedite t... read more

Brandi 

on BBB

4 years ago

Customer service girls infront are rude and not professional at all i heard one of the girls talking about one of the patients and how she was tired of seeing them.. The other girl at the counter tossed my ID and insurance cards all rudely and tossed the paperwork with clip board and I say girl because a Woman would not be so childish to disrespect nor talk about an elderly patient. I would not recommend Simon Med in Aj to ANYONE until they get new front desk staff. They are the worst. They definitely missed the customer ser... read more

K. Lewis 

on BBB

4 years ago

13 days and counting I still have no mammogram report: I had a mammogram on 11/05/2020 at SimonMed Imaging Sun lake / Chandler, AZ When I arrived I also walked right back out. The waiting room did not Covid precautions taken accept for a, masking tape between every other chair; this was to block a person from sitting. The tape had written on it "don’t sit here"... There were no barriers or any type of protection for staff accept a mask and the patient wearing a mask. No one wiped down anything after a person got up from a ch... read more

Phillip M 

on BBB

4 years ago

This company is boarding on FRAUD!!! I was sent to them by my primary Doctor for a CT scan. I was told that I could get a scan for $71.00 dollars if I paid in cash/credit card. I went to their site in Queen Creek AZ. I was told in needed to pay for the scan before they would due the scan. I was told I could pay with my credit card ($71 dollars). I paid them and was given the CT scan. About four weeks later I was billed for over $500 dollars. I called them and protested they said they would look in to it. A few weeks later th... read more