SimonMed Imaging - San Francisco Post St SFMRC

Valerie D 

on BBB

3 years ago

Simon Med is horrible, my appointment was over 2 hours late. They dont care about their customers. If you have any other choice for an X-ray, mri, go to the other place. Never go to Simon Med 

Xiomara R 

on BBB

3 years ago

They do no even deserve one star. My husband needed a prostate MRI which requires a special machine. They have sent us to 6 locations in the Phoenix area in 2 days and when we get to the locations were told they dont have the machine 

Kelly F 

on BBB

3 years ago

Worst outsourcing for scheduling. Had appt , then had to go to another facility! The schedulers have no idea what they are doing. Im still getting text messages today from Simon med about a scheduled appt! I already had it yesterday! Awful company! 

Marcy N 

on BBB

3 years ago

I have had three MIR at the ****************************** location. The first two, no issues except very over crowded on the second visit and the mask mandate was not reinforced. On my third visit, they placed me in an open *** which I never have. Extremely loud. Ear plugs were unless. I received a copy of my report during my neurology visit. In the first line of the report it says Patient has a history of Multiple Sclerosis! Ive netever been diagnosed with MS, nor have I reported having MS to any provider! None of my speci... read more

Marcy S 

on BBB

3 years ago

The WORST customer service and medical ********************** company.They outsource the customer support offshore. I just spent over an hour on the phone and got nowhere. The people answering the phone don't know what to do. They say they will transfer to someone who can help and they hang up on you The last time we got an *** with contrast the tech poked about 20 times and could not get the needle in. Finally it was done without contrasts. WTH?? The doctor ordered the *** with contrast.We stopped going here a year ago. Inc... read more

Eliz B 

on BBB

3 years ago

Minus 1 On 5/13/22 I had a two week previously set apt for 12:50 pm. I got there place was over crowded, some not wearing masks. I waited for about 10 minutes as I was ordered to have 4 CT'S. THE WOMAN ASKS ME TO GO TO THE ******* SHE asks my name BDay and I told her I had to use the restroom. I also asked if she my ID. She said no. I have been to a different location at a different time so I thought she has all my data. I came out of the restroom and asked permission to sit in the inner reception area. 1:30 still o one call... read more

KATHY R 

on BBB

3 years ago

I have an urgent lung CT that's been cancelled 3 times. I went online and did a half hour's worth of entering infor for them. I was 15 minutes early for my appointment. I had Covid so now on limited income, budgeted for my $100 copay. Got to the desk- they want $250. After discussion, then their billing people SETTLED on $152????? No, I am paying my insurance premiums to get this ** exam for $100. ****** last week - same thing except after asking me for $500 something, I called my insurance right there and they talked with t... read more

Karen I 

on BBB

3 years ago

Inappropriately exposed during visit. Note curtains Inappropriately exposed during visit. Note curtains in changing room where women and men change in the same room while exposed to public. What was even worse, there are also ZERO window coverings in the *** room so you are completely exposed to the public walking by during a breast exam. Appalling a simple fix is too difficult for office manager, *********. My 1st visit, bone density was lazily not compared to the 3 other scans requiring another appointment at different loc... read more

Karina R 

on BBB

3 years ago

Every time i get a test done they asked me for a co-pay. I constantly have to keep looking at my insurance to see what my payment portion is. It happens that I'm always due for a refund and when I called them they always tell me my account is paid in full and no refund owed. I have to tell them that I see what my insurance paid and after going back and forth they find my REFUND. If I don't check or call I wouldn't get a refund back. They keep taking people's money.