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SimonMed Imaging - Scottsdale Mountain View
- Diagnostic Imaging
- Scottsdale, AZ
About this business
Location details
9201 E Mountain View Rd, Ste 100, Scottsdale, AZ, 85258, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My technician didn't have any personality. I always get nervous before a mammogram, as I did have breast Cancer. The last words to me, “you’ll get the results in the mail. I have always has a radiologist review my result. I got nothing! I’m a returning patient , I’ve always have Excellent Technicians . I’ve had excellent technicians! Elaine Dachis
Business response:
Hello Elaine, thank you for taking the time to leave us a review, we strive to provide appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.
The actual imaging is probably fine but scheduling was terrible! My doctor put in an order for X-ray and MRI stat at 10 am Friday due to surgery complications but they didn’t call to schedule until Monday afternoon. Then they scheduled me for Wednesday but called back Tuesday to change the location as that location did not have the needed equipment. I got there and they demanded $200 up front saying that was my co-pay. I told them again that I have no deductible and no co-pay for these tests and they still owed me over $200... read more
Business response:
Hello Joanne, we appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team, please send an email with your information to info@SimonMed.com so we can reach out to you. Thank you.
People usually come to this facility because we have a problem & some of us are dealing with pain. This location has an extremely rude front desk check in girl that treats people like and assembly line. This extremely rude girl is unnamed because she stated that she did not need provide her name and didn't introduce her self or have a name tag. She asked me me for my ID & insurance, as I was handing them to her I started to explain that I had already been to another location where I was incorrectly booked and had already pa... read more
Business response:
Hello, we appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team, please send an email with your information to info@SimonMed.com so we can reach out to you. Thank you.
the technician didn't seem to realize I'd had a mastectomy and stated that she would start with my right side. she then realized the fact . she kept asking me if I had implants. did she think my breast grew back by itself. really?
Business response:
Hello Char, thank you for taking the time to leave us a review. Someone from management will be reaching out to you about your experience. Thank you again for your feedback.
I was kept waiting for 1& 20 minutes No one explained and no one seemed interested in me
Business response:
Hello Martha, thank you for taking the time to leave us a review, we strive to provide appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.
Recommendedonly 1 star. appointment at 1030, 4 texts to me to confirm 1030. they say 11, it's now after 11 and nothing!! also filling out forms online useless when there's paperwork when you go in. text link to check in no help. nice office, clean.
Business response:
Hello, we appreciate you taking the time to leave us a review. Your feedback helps us understand where we have opportunities to improve, thank you.
The first visit at the Mesa office was cancelled during my drive there since the tech was not there. I made another appointment. As I pulled in to my parking spot at Simon med my phone indicated a message. It was that my appointment was cancelled since the tech was not there. I went in and made an appointment for later that day and drive the long distance to north scottsdale. That place honored my appointment. The people behind the counters were pleasant and helpful. The tech at the last place did a good job.
Business response:
Hello Ken, we apologize for the inconvenience and appreciate you taking the time to share. Thank you.
I waited in the waiting room for more than an hour for my MRI. When I was pulled back I was told that they were only going to do my shoulder and my wrist was supposed to have been rescheduled. I work nights and had to stay up all day for this procedure, and now I am going to have to do it again because the office staff and scheduling staff can’t work together. The entire waiting room was full of people that had been waiting too long or told their appointments were changed or moved. It was a horrible experience.
Business response:
Hello Samantha, we are very sorry about the inconvenience and certainly understand your frustration. Thank you for your feedback.
Everything from the 25-49 minute wait to talk to somebody on the phone or the three hours they made me wait when I got there. It is the complete opposite of SMLE where they are polite and accommodating and clean. They tell you to wear a mask at Simon Med yet they have magazines everywhere in the waiting room. Very very bad COVID protocol. I went to Simon med many years ago and I had a very bad experience and said I’d never go back again but because I had three MRIs at the same time and SMLE couldn’t accommodate me I went to ... read more
Business response:
Hello Sheree, we are very sorry to hear about your negative experience, and appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team regarding your visit, please send an email with your information to info@simonmed.com so we can reach out to you. Thank you.
Frequently asked questions about SimonMed Imaging - Scottsdale Mountain View
How is SimonMed Imaging - Scottsdale Mountain View rated?
SimonMed Imaging - Scottsdale Mountain View has a 4.3 star rating with 4,789 reviews.
When is SimonMed Imaging - Scottsdale Mountain View open?
SimonMed Imaging - Scottsdale Mountain View is open now. It will close at 4:30 p.m.