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SimonMed Imaging - Thomas
- Diagnostic Imaging
- Phoenix, AZ
About this business
Location details
2830 N 3rd St, Phoenix, AZ, 85004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
At the Thomas and 3rd location. Had to stand in line 20 minutes to get checked in. One of the least professional receptionists I have ever seen. I have never heard a receptionist call a patient “gurl”. The reception area chairs were dirty and stained. It took looking around to find a chair that wasn’t dirty. The waiting room television was on a local Fox News station and it was loud. I was taken back for my MRI 35 minutes after my scheduled appt. My appt was 4:30p and I was called back at 5:05p. I said something to the MRI t... read more
Business response:
Hello Norm, thank you for taking the time to leave us a review. We are very sorry to hear you left with such a poor impression. It is disappointing to hear any visit fell short of our quality expectations. Someone from management will be reaching out to you about your experience. Thank you again for your feedback.
Me sentí mal con comentarios en el memento del examen
No appointments for X-rays means long waits and there’s no communication via the automated system that the equipment is down and X-rays are not available. That meant a wasted trip and time wasted waiting for a ride once that was found to be the case. This despite the endless emails and texts from that same system asking to set an appointment when they’re not available as well as endless follow up texts/emails to “confirm” an appointment made that wasn’t one, but only a check in at the facility to get a KUB done. It escapes m... read more
La persona que me atendió no estaba informada de la cita que tenía o simplemente no le importo me dejo esperando casi dos horas y cuando le pregunto cuanto tiempo más voy a esperar dice: no se así que no me quedo otra más que irme y no volver a ese lugar
my appointment at 1:30 and they attended me until 2:30
Business response:
Hello Susana, we do apologize about the wait time you experienced. We are working to improve our sites workflow to prevent long wait times in the future. Thank you for taking the time to leave us your feedback.
I know everything about the receptionist at this point. Take a break and take care of business.
Frequently asked questions about SimonMed Imaging - Thomas
How is SimonMed Imaging - Thomas rated?
SimonMed Imaging - Thomas has a 4.4 star rating with 2,842 reviews.
When is SimonMed Imaging - Thomas open?
SimonMed Imaging - Thomas is open now. It will close at 8:00 p.m.