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Smile Student Living
- Apartments
- Champaign, IL
About this business
Location details
615 S. Wright Street, Champaign, IL, 61820, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified Renter Unit was not cleaned at all when we arrived. Plumbing didnt work and there were dead bugs everywhere. I spent the first 3 days i move din bleaching every surface in the apt since i dont think anyone came to clean it
Business response:
I'm so sorry to hear about your disappointing move-in experience. That's definitely not the standard we aim for, and I sincerely apologize for the state of your unit upon arrival. Your comfort is important to us, and it's unfortunate that the plumbing didn't work and there were cleanliness issues. I appreciate your efforts in cleaning the apartment, but I understand that it's not the experience you expected. We're committed to addressing these issues promptly to ensure a better living environment for you. If there's anythin... read more
Verified Renter Terrible customer service in the first week. Rent is too high for the trouble that we went through. We eventually got ahold of management and held a 1:1 meeting to discuss the issues and that did assist (just wish it happened way earlier with the chaotic issues that our apartment had).
Business response:
I'm sorry to hear about your initial experience and the troubles you faced. Your feedback is important, and I apologize for any inconvenience caused. I'm glad to know that the one-on-one meeting with management helped address the issues, although I understand it would have been better if it happened earlier. We'll use this feedback to improve our processes and ensure a smoother experience for you and our future residents. If there's anything more we can do or if you have further concerns, please don't hesitate to reach out. ... read more
Verified Renter If I could submit 0 stars I would. I do not recommend Smile at all. The people at the front desk are unhelpful. They pointed me in the wrong direction to get an issue resolved. A simple issue should have been solved within 5 minutes yet it took them 2 weeks with me having to go to the front desk 4 times. They have no idea what they are doing. Do not lease with Smile!!!
Business response:
I'm sorry to hear about your negative experience with us. This isn't the standard we aim for, and I completely understand your frustration. Your feedback is crucial, and I assure you we take it seriously. We will look into this issue and address it with our team to ensure situations like this don't happen again. I apologize for the inconvenience caused. We truly appreciate your feedback and hope to regain your trust in the future.
Verified Renter maintenance is poor and leasing agents didn’t give us portable ac units or fans until 3 weeks into having a broken AC. People barely reply to their emails and it’s hard to get in contact with people
Business response:
I'm really sorry to hear about your experience with maintenance and the delay in receiving portable AC units during the broken AC situation. That's not the standard of service we strive for. Your feedback is essential, and we'll work to improve our response time and communication. Please reach out directly so we can address any outstanding issues promptly. We're here to ensure your comfort and satisfaction, and your concerns will be addressed as a priority. Thank you for sharing your concerns with us.
Verified Renter Constantly have giant flies fly into my apartment, and I don’t even live near the trash cans. The apartment is also old despite being “newly renovated”
Business response:
I'm sorry to hear about the inconvenience with flies entering your apartment and the discrepancy with the renovation. Your comfort is important to us, and I understand this situation is frustrating. We'll work to address the fly issue and any other concerns to ensure you have a pleasant living experience. Please contact our maintenance team so we can assist you. Your feedback is valuable, and we appreciate your patience as we work to improve your experience!
Verified Renter Service is not good. After we recieved our apartment keys we found out there are lots of issues and all of that things required urgent attention. Its been a month and no one has came from the smile team even after making complaints 10 times
Business response:
I'm truly sorry to hear about the issues you've encountered upon receiving your apartment keys. Your experience does not align with our standards of service, and I completely understand your frustration with the delay in resolving these urgent matters. Please accept our sincerest apologies for the inconvenience caused by the lack of response from our team despite multiple complaints. Your satisfaction is our priority, and we're committed to making things right for you. Please do not hesitate to reach out to us at hello@smile... read more
Verified Renter Loved at smile for a year and 90% of the times it was pretty annoying. Wouldn’t recommend staying here because they charge you for the smallest of things
Business response:
We appreciate your feedback and regret to hear that your experience at Smile wasn't as pleasant as we'd hoped. We take your concerns seriously and will strive to improve our services and policies better to meet our residents' expectations in the future. If there's anything specific you'd like us to address, please don't hesitate to reach out to us at hello@smilestudentliving.com.
Verified Renter At the beginning of our lease, Smile was non-communicative. I understand that everyone was dealing with troubles then, but it would've been nice of them to communicate through email that they were overwhelmed instead of letting emails go unanswered for weeks on end and then to suddenly have three people respond to the same email in a day. They also did not communicate pertinent information until you asked about it. For instance, the pest control guy comes every third Friday, but we weren't told about that unt... read more
Business response:
Thank you for your feedback. We're sorry we were unable to get back to you in a timely manner. Our office was short-staffed during move-in causing a delay in communication. We have a full team and will continue to work on communicating with our residents more effectively.
Verified Renter My unit was fine, but one of my building neighbors’ units flooded multiple times. I guess I got lucky in what unit I picked. I would not recommend living here.
Business response:
We're sorry to hear that your neighbor's apartment flooded. We're sure our maintenance team was able to work with your neighbors to resolve the issue.
Frequently asked questions about Smile Student Living
How is Smile Student Living rated?
Smile Student Living has a 4 star rating with 935 reviews.
When is Smile Student Living open?
Smile Student Living is closed now. It will open tomorrow at 9:00 a.m.