This profile has been claimed by the business owner or representative.
Smile Student Living
- Apartments
- Champaign, IL
About this business
Location details
615 S. Wright Street, Champaign, IL, 61820, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified Renter We were charged for a door replacement that we had already mentioned in the very beginning. Thankfully I went out my way to correct their mistake and it disappoints me to see that they want to fix the door with our security deposit rather than them fixing it before we moved in ?????
Business response:
Thank you for sending us the information on the door when you moved in. We have removed the charges from your account. Have a great day!
Verified Renter My apartment has a big problem. The exterminator comes and sprays stuff but it never helps. It’s gotten so bad that I set my own glue traps to try to keep the bugs out.
Business response:
We're sorry to hear this. We have not received any work orders for bugs in your apartment. We can send a pest control company out to perform a specialized service. Please put in a work order.
Verified Renter Sketchy at times and not true to their word. I signed a lease for an apartment and 3 months later in the summer (one money before school) they informed me the unit was burned down and would not be livable for the semester. We ended up being price matched at a different location however, this was an awful situation that should have never happened.
Business response:
We're sorry this happened. We agree this was not the ideal situation. We hope that things like this don't happen. However, we do our best to accommodate our residents if the unexpected happens. Please email us at hello@smilestudentliving.com if there is anything we can assist you with.
Verified Renter Smile needs to be more responsive to requests and emails. However their maintenance is timely and good, so I will give them that. Their apartments are very overpriced for the amenities they provide.
Business response:
Thank you for sharing your feedback with us. We appreciate your acknowledgment of our timely and good maintenance service. We apologize for any delays in responding to your requests and emails and will work on improving our responsiveness. Your input is valuable, and we will strive to enhance your overall experience.
Verified Renter The elevator was broken 90% of my lease. I lived on the fourth floor and have bad knees so I found this apartment great when the elevator was working but sadly it was 10% of the lease. People were nice but loud music was playing all the time and dumpsters are crazy loud and come by three to four times a day
Business response:
We're sorry this happened. We understand your frustration. We worked with a vendor who specializes in elevator repair. They tried several solutions to repair the elevator during your time with us. Sadly, the parts and repairs took a while to complete. The elevator was fixed in March, and we will continue to monitor it.
Verified Renter It was not the best. Water would get shut off randomly with no warnings beforehand. Had a leak that caused mold to grow. During the winter did not have heat for 2 weeks
Business response:
We're sorry to hear this. We do our best to provide notice for any water shutoffs. However, we cannot always offer advanced notice if an emergency happens, and we must take action immediately. We do not have any work orders in the system for leaks and heat. If these issues persist, please email us at hello@smilestudentliving.com.
Verified Renter Worst house ever; the house was not clean at all when we got it. Due to the bad insulation, we had to pay more for electricity. We emailed them multiple times but the response from their side was not satisfactory.
Verified Renter Very loud. No security or camera. Washing machine is barely accessible. Bedroom can barely walk through because bed takes up 80% of it. But it’s livable
Verified Renter Would not recommend staying with smile because they don’t do a good job at helping the residents with their issues. The staff is extremely rude as well.
Frequently asked questions about Smile Student Living
How is Smile Student Living rated?
Smile Student Living has a 4 star rating with 935 reviews.
When is Smile Student Living open?
Smile Student Living is closed now. It will open at 9:00 a.m.