Solid Signal - Novi, MI

arthurdaemmrich 

on Resellerratings

a year ago

Solid signal sent the wrong item, (a 3-stranded thermostat wire instead of a single heavy duty grounding wire) and when I contacted them via the online chat, the agent cited a 30-day return rule. So I did delay opening the package, since I didn't do the project right away. I found that frustrating, since it was the wrong item. I then called and the customer service by phone was great. Very helpful, worked with tech support, and then sent me the correct item. 

MichaelHudson-68086 

on Resellerratings

2 years ago

I ordered a Televes DATBOSS LR antenna form Solid Signal. It shipped the following business day and I received it a couple days later. The box was in great shape and everything intact. I assembled it and the product is working awesomely. I couldn’t be more satisfied 

mbrooke61 

on Resellerratings

5 years ago

I just want to give a shout out to Amanda for the great customer service. She is a very good representative of your company. From a customer standpoint, she is Solid Signal. 

Anonymous 

on Resellerratings

6 years ago

"I was trying to get a new HD DirecTV box to my brothers home, in time for March Madness. In error, the credit card billing information that I put on my original order, didn't match that which solid signal needed, to send my order. They sent me an email promptly on Monday morning, and much to my chagrin, I thought I'd blown my chances at getting this receiver to my brothers home in time. I call Solid Signal at 2 PM Monday afternoon and upon speaking to a customer service rep by the name of Jason, was ELATED that he not only ... read more

Anonymous 

on Resellerratings

6 years ago

"How a seller deals with problems, client created or of their own making , determines the experience . Obviously if everything works fine it is easy - in my case it went majorly wrong !! In short I had a time deadline to beat and Solid Signal could not advise a ship date in-spite of website on which I ordered indicating immediate availability. After couple days of frustration I connected with Michelle Munn at customer service , when she could not locate the information either we agreed I would cancel the order. With hours I ... read more

Anonymous 

on Resellerratings

6 years ago

"Due to my own mistake I needed a quick response from Solid Signal to update the shipping address for my order. Customer Service Rep. Thomas provided timely and effective help in updating my order so that it arrived at the correct address. Thomas was quick with his responses and is easy to work with. " 

chuckrabbitt2 

on Resellerratings

6 years ago

"Worked with Thomas to get my order set up the way I needed it. He was very thorough on explaining what Solid Signal does and what to expect from DirecTV. Everything arrived as ordered. Ordered two receivers one Thomas activated in the shop and the other one I needed to do upon receipt. Called DirecTV and they said one box was good the other was not. Called Thomas and he immediately called DirecTV and straightened things out. You can rely on them to make things good. Wish they had a 24hr service line for call in situations o... read more

drgfell 

on Resellerratings

6 years ago

"I had a problem in that the web site had wiped out my address etc. as a continuing customer. Just a very quick return phone call from Thomas Mattison corrected everything. It has been a pleasure dealing with Solid Signal and Thomas's help could not have been better. Keep up the great work" 

Mike-97106 

on Resellerratings

6 years ago

"Very helpful and great customer service."