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Solid Signal
- Consumer Goods
- Novi, MI
About this business
Solid Signal is more than just an online retailer. Solid Signal, specializes in distributing the latest in high-tech equipment and product research to professional media installers and the tech-savvy consumer. In addition to providing a choice of hundreds of high-quality, name-brand, digital audio and video equipment, Solid Signal offers product information, installation guidance and troubleshooting assistance to enhance customers’ experiences. Because of its product knowledge and research, Solid Signal is able to help cus... read more
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Google reviews (102)
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Solid signal sent the wrong item, (a 3-stranded thermostat wire instead of a single heavy duty grounding wire) and when I contacted them via the online chat, the agent cited a 30-day return rule. So I did delay opening the package, since I didn't do the project right away. I found that frustrating, since it was the wrong item. I then called and the customer service by phone was great. Very helpful, worked with tech support, and then sent me the correct item.
I ordered a Televes DATBOSS LR antenna form Solid Signal. It shipped the following business day and I received it a couple days later. The box was in great shape and everything intact. I assembled it and the product is working awesomely. I couldn’t be more satisfied
easy to find and buy what I needed.
very quick order confirmation, delivery speed and packaging excellent, especially considering that db365 mounts are heavy. The only concern was no order update or shipping notification.
Business response:
Dan, Thank you for the 5 Star review! We appreciate your repeat business and look forward to assisting you with your future orders. In regards to the shipping notification, we are bringing some exciting new changes to our website and operating system that should resolve this issue moving forward. Thanks for choosing Solid Signal! Cheers, Solid Signal
I felt the price was great I though the shipping charge was over charged. The product I purchased was not very heavy or large. Shipping will be a item if I reorder. Carl Schreck
Order was shipped quickly, and in my hands before i knew it! Great service!
Business response:
Kevin, Thank you for the 5 Star review! We are glad you had a positive shopping experience with us! Cheers, Solid Signal
The ordering process was easy. The reason for 3 stars is: 1) At the time of shipping a tracking number should be sent to the customer. 2) I contacted customer service to get my tracking number. It took almost a day and a half to receive a response.
Business response:
Mike, Thank you for bringing this issue to our attention. We are currently working on bringing some exciting new changes to Solid Signals’ website and operating system that should resolve this issue in the future. We look forward to your continued business with us and we will be more than willing to help assist you along the way. If you have any other questions or concerns please feel free to contact me directly at the information below. Best Regards, TJ Zak Customer Care Manager SOLIDSIGNAL 22285 Roethel Dr. Novi, MI 48... read more
Item are on back order.
Frequently asked questions about Solid Signal
How is Solid Signal rated?
Solid Signal has a 4.8 star rating with 1,193 reviews.
When is Solid Signal open?
Solid Signal is open now. It will close at 8:00 p.m.