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Solis Mammography Bedford
- Diagnostic Imaging
- Bedford, TX
About this business
Location details
1615 Hospital Pkwy, Ste 108, Bedford, TX, 76022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:30 p.m. | |
| Tue | 7:00 a.m. to 4:30 p.m. | |
| Wed | 7:00 a.m. to 4:30 p.m. | |
| Thu | 7:00 a.m. to 4:30 p.m. | |
| Fri | 7:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hour and half wait just to get a scan. ABSOLUTELY RIDICULOUS. Rotating staff out for "lunch" while we've been waiting over an hour is UNACCEPTABLE. You scheduled these appts. STAFF APPROPRIATELY!!!
I'm not sure what is going on. I have used Solis for years and all of a sudden they can't get it together with insurance billing. So I received a bill from Solis for $723 that said my insurance company denied the claim. I called my insurance company and they had no record of any claim from Solis. Next I called Solis and they had me repeat my insurance information twice then asked me for the billing address to my insurance company which since I don't bill my insurance company, I don't have. I offered the representative t... read more
Business response:
Linda, thank you for sharing your experience. We take concerns like this very seriously and appreciate you bringing this to our attention.
I had to return after my initial mammogram due to a technical issue. A part of the x-ray was blurry. They said I must have slightly moved so I had to have my left breast redone. Mind you, the technician that did my first appointment had me sit and wait while she checked the x-rays. She said they were fine. I go for my second time and get another technician who proceeds to torture me. She was intent on getting the entire side area of the breast which is tender. I then have to wait for the results. It may have been around 30 ... read more
Business response:
Hi Rosane, We take patient feedback very seriously and would like to look into this for you. If you would, please send an email with your full name, phone number and the date(s) of your visit to feedback@solismammo.com. We will have someone contact you. Thank you, Solis Mammography Patient Care Team
I was the subject of terrible gossip in the waiting room as the receptionist and employees gave me a big smile.......I honestly thought the gossip was about someone else, until I received sarcastic remarks from patients ...... I knew what was being said was not true....though was still hurtful....the fact the employees gave a smile and went out of there way to help...it did not match the dirty gossip that I did not understand why was spread throughout......It was thought that the employees made themselves look bad .....I was... read more
Business response:
Dear Madeline, We are incredibly sorry to hear of this. We absolutely do not condone that type of behavior in our centers and apologize that this happened to you. The Director of the Bedford location would like to speak with you to apologize personally and learn more about what happened so she can speak with her staff. If you are willing, please send us your contact information to feedback@solismammo.com, and she will reach out to you as soon as possible. We hope to hear from you soon, and we wish you the best.
I have used Solis in Las Colinas, Texas, for my screenings for several years. I got a few calls from them reminding me it was time for my annual appointment before I get around to making it happen. I arrive for my appointment and am told they no longer accept my insurance. So, naturally, I am concerned. You guys called me...how is it that you don't accept my insurance anymore? I was told it was because I made my appointment on line that I wasn't told and am sent packing. She does recommend that I call Solis Customer Service,... read more
Business response:
Dear Paula, We are sorry that you are disappointed with the service you received at Solis. We always try to give our patients an exceptional experience at all of our centers, and we apologize for any misunderstandings or confusion. The Director of the Las Colinas location would like to help. If you wouldn't mind, please send us your full name and contact number to feedback@solismammo.com, and she will reach out to you as soon as possible. We hope to hear from you soon, and we wish you the best. -The Solis Team
I won't be returning again. Second bad experience in three months. Due to concerns, I scheduled an appt for a screening mammo. Clerk would not allow me to be seen without a dr's order. Per Solis, an order isn't needed for a screening mammo. Nonetheless, my doctor's office promptly faxed over the order and I was able to be seen almost an hour later. Clerk continued to say order wasn't received even as I sat on the phone w the nurse as she sent it 6 times. Returned today for continuing problems, and was told an order was not... read more
Clean facility and nice people. Took weeks to get my results and after waiting had to go back in and pay up front for a 3D although it could be verified easily that it is covered in full. Now after being paid electronically over two weeks ago they deny they have been paid by insurance company. Was told someone would call me and they didn't,.
Frequently asked questions about Solis Mammography Bedford
How is Solis Mammography Bedford rated?
Solis Mammography Bedford has a 4.4 star rating with 488 reviews.
When is Solis Mammography Bedford open?
Solis Mammography Bedford is closed now. It will open on Monday at 7:00 a.m.