This profile has been claimed by the business owner or representative.
Son's Rio Cibolo
- Campgrounds
- Marion, TX
About this business
Location details
178 Rio Cibolo Way, Marion, TX, 78124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 11:00 p.m. | |
| Tue | 8:00 a.m. to 11:00 p.m. | |
| Wed | 8:00 a.m. to 11:00 p.m. | |
| Thu | 8:00 a.m. to 11:00 p.m. | |
| Fri | 8:00 a.m. to 11:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 11:00 p.m. |
Booked 2 nights, didn’t stay for even one night. All toilets full of poop. Water not on. Poop was there at 7pm, staff was notified. At 2am, all toilets still full of poop. Left at 3am, could not stand to stay another moment. Most disgusting place I have ever wasted money on. On top of that, my toddler got sick at your camp. Likely from the filthy fake spring fed waters you proclaim it to be.
Business response:
We apologize for the negative experience you had at Son's Rio Cibolo. We take cleanliness and guest satisfaction very seriously, and we are sorry that we fell short on both counts during your stay. We appreciate your feedback and will address the issues you mentioned to ensure they do not happen again. If you would like to discuss your experience further, please contact us at (877) 577-7667.
They over booked had to settle for another location the new location was dangerous the heavey shower door fell on my wife while in it an I hurt me arm try ing to get her out . We told the staff and they did nothing do we left 2 days early with no refund
Business response:
We apologize for the inconvenience you experienced during your stay at Son's Rio Cibolo. We take your feedback seriously and will investigate the issues you mentioned. Please contact us at (877) 577-7667 so we can further discuss and address your concerns.
Not at all what the pictures on the internet make it seem to be. There are plenty of things to keep you busy. My most unpleasant part of the stay was the noisy lawnmowers going on the entire time of my stay. Couldn’t relax in peace with all the loud noise!
Business response:
We apologize for any inconvenience you experienced during your stay at Son's Rio Cibolo. We appreciate your feedback regarding the noise from the lawnmowers and will address this issue to ensure a more peaceful environment for our guests. Thank you for bringing this to our attention.
I shared my negative feedback on yelp and Google already and got a response that asked me to call a number so they can “further assist me”. I called and was transferred to manager who said “yeah we got your feedback and are handling it”.. sooo what was the purpose for asking me to call so you could “further assist”?? It’s a shame this didn’t work out because we come into town for the stock show often and would have stayed here in multiple cabins (there’s a lot of us) if this was a better experience and could have the suppor... read more
Business response:
We apologize for any confusion caused by our request for you to call us. We appreciate your feedback and assure you that we take it seriously. We are actively addressing the issues you raised and are committed to providing better support and communication in the future. Thank you for bringing this to our attention.
I ask for a refund and it took 2 hours over the phone and they only refunded me part of it and it was even two day pass when I paid for it.
Business response:
We apologize for the inconvenience you experienced, Jarrett. We understand your frustration with the refund process, and we apologize for any confusion or delays. Thank you for bringing this to our attention.
Frequently asked questions about Son's Rio Cibolo
How is Son's Rio Cibolo rated?
Son's Rio Cibolo has a 4.5 star rating with 1,141 reviews.
When is Son's Rio Cibolo open?
Son's Rio Cibolo is open now. It will close at 11:00 p.m.