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Sport Mazda North
- Car Dealers
- Longwood, FL
About this business
Location details
400 N US Hwy 17 92, Longwood, FL, 32750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I have never had a bad experience with the Sport Mazda service department. Ray is an outstanding service advisor.
Business response:
It’s wonderful to hear that Ray’s service on your Mazda CX-5 has always been outstanding. Thank you for entrusting our service department time and again. We look forward to assisting you in the future.
Tyler was apologetic but professional. He explained what happened, and the fact that the technician would be spoken to. He mentioned that he reviewed the video and could see the corrosion. Very comprehensive on his part. I would say the only thing I was expecting but didn't get was something like "and because your wife and brother-in-law had to mess with the battery at their house, clean the terminal, recharge the battery, here's $$ toward your next oil change with us. Other than that, Tyler did a nice job.
Business response:
It’s great to see you had a positive interaction with Tyler during your CX-9 service. He clarified the corrosion concern and walked you through the video review in detail. Your suggestion for an added gesture is noted and will be considered for future visits.
It was easy. Shane treated me really good The car was amazing, and I loved the pop corn
Business response:
Thank you for your review; we’re thrilled Shane made the purchase process seamless and that you’re loving your used Mazda CX-5. We’re also glad you enjoyed the popcorn during your visit.
I appreciated their negotiation but had to return 12 times to complete the tradein deal.
Business response:
Rudy, we're sorry to hear about your experience and would love to get to the bottom of it with you to see if there is something we can do to turn it around for you. Please feel free to contact us directly, or let us know the best way to reach you, and we will reach out.
In terms of service, there was nothing inherently wrong with the service, besides the overpriced brake fluid flush which may or may not be required depending on who you ask. I appreciate being given a loaner while Mazda took care of a recall issue but I did have to get it washed because of the amount of bird droppings on it. I did top it off with fuel to almost full upon return. I was asked if I wanted a wash on my personal car there for service, but it didn't look like it was done, car was absolutely dirty.
Business response:
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
I had a wonderful experience. Customer service is excellent. My trade in value exceeded my expectations.
Business response:
It’s great to hear you enjoyed your experience and that our team delivered excellent service. We’re glad your trade in brought more value than you anticipated and happy to get you into your new Mazda.
Very friendly and Jose was knowledgeable and answered all my questions Sport Mazda North is my favorite dealership
Business response:
Thank you for sharing your experience. We’re glad Jose could answer all your questions and that our team made you feel welcome during your new Mazda purchase. It’s an honor to be your favorite dealership.
I was in and out pretty quickly. The wait was comfortable. Jujuan was as helpful as always.
Business response:
Thank you for sharing your positive service experience with your Mazda. We’re pleased your visit was quick and comfortable and Jujuan is glad to help again.
Their customer service is excellent and waiting room facilities comfortable while you car is being serviced.
Business response:
Delighted to hear Ray and our team provided top-notch service and that you found the waiting area comfortable while your Mazda CX-5 was in for care. We appreciate the five-star rating and look forward to helping you again.
Frequently asked questions about Sport Mazda North
How is Sport Mazda North rated?
Sport Mazda North has a 4.8 star rating with 10,390 reviews.
When is Sport Mazda North open?
Sport Mazda North is closed now. It will open at 9:00 a.m.