Spring Creek Village

Jerry Pennington 

on AplaceForMom

11 years ago

Extremely understaffed. The facility is not a year old and apparently does not have enough residents to make a profit. Great care from people when you can get it, but staff are serving in multiple arenas. Ours is a patient with several higher levels of care needed. When he pushes his call button and does not get a prompt reply -- he could fall before someone comes to help. I believe that once they are at a profit level it will be a five star community. 

caring daughter 

on AplaceForMom

11 years ago

My mother lived at Magnolia Heights for a little over a month. From the onset, I knew it was the wrong choice. Her first night there, the pendant system went down (the button they wear around their neck to get help). I was told it would "hopefully be repaired the next day, and that I could take her home for the night if it made me feel better". There was no sense of urgency to get it repaired; it went down frequently during her stay. There were multiple medication errors; one medication was not given for 5 days (they let it... read more

Anonymous 

on AplaceForMom

11 years ago

What a nightmare. One false move by your loved one and they are hauled out by the state. Two residents in three days were removed. This nursing staff does not know how to do their job. They are suppose to be professionals that can handle the residents here. Not so, they are sent to a lock-up in Tomball. 

Loved One 

on AplaceForMom

11 years ago

I would give them a negative ten! They don't keep their promises. They said that they had a doctor on staff that would be able to keep prescriptions refilled. They let two of the prescriptions run out. They told us our loved one was too tall to come back! They told us this the same day they were being released from the hospital. I have been there when you couldn't find a nurse attendant or management onsite to help. I have walked by the nurses station and seen prescription bottles just sitting out, where residents or anyone ... read more

Loved One 

on AplaceForMom

11 years ago

Our loved one is not happy here, and neither is the family! It seems like they really don't have their stuff together here. They are not very organized at all. The food is horrible!! There was a man that threw his plate on the ground, it was so bad! Nothing is fresh - it either comes frozen or pre-made. There are no cakes or pies for dessert. There's no flavor and no freshness, and it's just terrible! The ladies that serve the food are not servers. Also, there are no activities here! You could hear a pin drop in the dining ... read more

MARIEBWYATT 

on AplaceForMom

11 years ago

THIS PLACE HAS NO HELP. IT TAKES ABOUT AN HOUR AFTER YOU RING FOR HELP TO GET ANY HELP. THE DIRECTOR IS RUDE TO PEOPLE. THE FOOD IS NOT VERY GOOD AT ALL. I WOULD NOT RECOMEND THIS PLACE TO ANYONE . IT IS VERY PRETTY AND CLEAN BUT THE CARE IS SORRY. 

..... 

on AplaceForMom

11 years ago

this is a beautiful place, but is not run very good at all . Had to ring for help over an hour before anyone came to help.. I would not recommend it to anyone . They hardly have any help at night and on weekends. The food is not very good either. The head person of this place was very rude to a friend of mine.