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Spring Valley Memory Care
- Assisted Living Facilities
- Las Vegas, NV
About this business
Location details
8880 W Tropicana Ave, Las Vegas, NV, 89147, United States
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We used this community for respite. I just feel that they’ve got too much work, but I have to call so many times to arrange - to make sure that things are okay. They never call me back. I had my loved one there and they didn’t really know what she did at night. They didn’t give me all of her shampoo and stuff – it was just lacking in peace of mind.
Business response:
We are sorry to hear that your experience with us at Spring Valley didn’t meet your expectations. We work diligently to make our seniors our top priority, and to keep lines of communication open with the resident’s loved ones. We have no reports on file for any missing items, including shampoo, and invite you to reach out to our community management team with any concerns you have regarding any items you feel may be missing.
The activities seem pretty normal – like what everyone has. Make sure initially, at least for the first month or two – make sure you’re on top of things – especially the medication. The food is pretty good for the most part. Parking can be a little challenging. We’ve never had any issues with the laundry service.
Business response:
Thank you very much for your feedback.
At this point I’m happy. As far as the facilities go, it’s as it gets. There are a few things. Nothing is perfect. I’d give cleanliness a 4.5 an A for effort. The staff gets a full 5 though. They provide all services so a four and a half. I think the only thing is that they could have more staff. I do my loved one’s laundry. When they do it things get misplaced – so I just do the laundry. As soon as I went into Emeritus - I knew this was the place for my loved one.
Business response:
Thank you very much for your feedback.
All the things I rated were excellent. The only thing lacking is the continuity between caregivers between shift to shift to shift. You can tell one caregiver something and it doesn’t get passed on to the next shift. They are working with me to get this worked out. It has shown improvement. If I knew what I know today when I made the choice to place my dad here, I’d still place him here. The food is okay. I’ve had the food several times.
Business response:
Thank you very much for your feedback.
It's very nice. The food is very good we have all eaten there. The executive director Emily is right on top of things. They take residents on outings, and they have religious services, and entertainment come in. I chose Emeritus because of the people, and how they were able to calm me down, and check in on me through this difficult process. They were very helpful in terms of giving me good advice about what to expect and how things would go.
Business response:
Thank you very much for your feedback.
The facility is unkept, the adm is terrible, there is staffing issues/ always short, and cheapest food available.
Business response:
This review is disappointing coming from a family/friend of a resident, especially as it doesn’t seem reflective of this community. While we have an overall rating of 4.7, we ask that you set up a meeting with the executive director to have a one-on-one discussion about your concerns, as we want to know what is on your mind.
The staff at Pacifica Senior Living Spring Valley was caring and kind. They communicated fine, when asked. The meals appeared to be fine and of good quality. The move in process was easy.
Business response:
We appreciate that you took the time to leave us a good review. We are glad that you are satisfied with the move-in process, the food and the staff support.
If you care about your loved one, do not take them to Pacifica. Our Mom went 21 hours without food or water in this facility. The staff was not properly trained for her care as she required. There was broken glass in the hallway for more than 5 weeks without being cleaned up, even though I brought it to their attention. Communication was terrible with both administrator [name removed] and director of nursing [name removed]. We trusted them and signed up for Hospice, and that reduced the amount of care the facility provided b... read more
Business response:
The information described in this review doesn’t resemble our community. Due to HIPAA rules (Health Insurance Portability and Accountability Act), we are restricted from commenting regarding resident care. However, we are a licensed senior living community that follows rules and regulations as well as upholding a high quality maintenance standards.
Food program was a disaster. Truly was. Worse is leadership and corporate could careless. Greed and all mighty dollar won over. My wife at one point lost 13 lbs in 3-4 weeks, why? food was unpalatable and really low quality. I watched countless others over months not eat food, staff admit many were not eating, losing weight and unhappy. Surveyed staff, could find no one that eats the food themselves, zero said they would feed it to their kids.. I said "then why are you feeding this food to the residence" Sales head justified... read more
Frequently asked questions about Spring Valley Memory Care
How is Spring Valley Memory Care rated?
Spring Valley Memory Care has a 4.6 star rating with 287 reviews.
When is Spring Valley Memory Care open?
Spring Valley Memory Care is open now. It is open 24/7.