State Farm: Matt Basile

My family uses State Farm for home, car, business and liability insurance. I specifically deal with Krista at Matt Basile’s office and she is wonderful! She is friendly, intelligent, helpful and always making sure I am taken care of. Life is stressful, so it’s nice that we don’t have to stress about anything to do with our insurance policies. Thank you for the amazing service!

Always so helpful and knowledgeable.

Jen and Amy have been amazing with helping me add life insurance and renters policy to my auto policy and making it a easy bundle. Very efficient and knowledgeable thank you ladies

Unfortunately after 40 years I will be changing insurance companies as of 2/18/2019. Every single thing I was told they would do after my husband passed away they didn't follow through on. I said from the beginning there was a medical issue that caused the accident and was told it didn't matter he was in a car accident when it happened. There would be a small cash payment above the payment for the truck and all medical bills would be paid. After the death certificate came and even though there was no autopsy cause of death was basically a heart attack you said you would not pay the cash amount but I was still told the medical bills would be covered. Then I was told no we aren't paying. Then we were paying and then for a 3rd time no we are not. Apparently the local office and home office aren't on the same page. I have never been treated so poorly and would have never dreamed this treatment from State Farm. The bills are taken care of no thanks to State Farm and he had life insurance from Prudential. Like I wasn't dealing with enough 5 months ago when he passed I have had to deal with this disgusting treatment. Every single time I was starting to see the light they would drag me through the mud AGAIN!!! There are other things that were thoughtless but I'm tired of even thinking about it! Attached is a photo of the two notices I received last week. They came the same day in 2 different envelopes and were printed the same day showing one approved and another denied. I took them to Camden Monday and waited half an hour but Matt didn't have time for me and showed little sympathy and would call me later in the afternoon. He never called and finally some woman from home office called Wednesday night and wanted to know my concerns--- really??? I don't even care about the money or the bills but the treatment I received was shameful #StateFarm

Stephanie and Matt were extremely helpful and managed to us secondary home insurance where Geico failed. We are in the process of transferring all our insurance to State Farm due to continued frustrations and incompetence by Geico.

Matt office is the best hands down. I mostly deal with Jennifer Waski, she has helped me with life insurance and renters policy and as soon as we buy our house she will help us with that also. She tries to find us discounts on our policies and looks out for our best interests unlike other companies that I have dealt with that only benefit them not you, but at Matt's office they HELP YOU anyway they can. If you are looking for friendly staff and go out of their way to assist you, definitely stop at Matt's office and have them help you out!!!

Always very responsive and we love the supporting crew!

We've been with State Farm a long time. My daughter's recent unfortunate accident and horrendous experience with the body shop are why we stay. Ashley provided her with guidance and much needed assistance in dealing with everything. In my daughter's words, "Ashley has been my iron giant". Keep up the great work in Smyrna and thanks!