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Station Dental Arvada
- Dentists
- Arvada, CO
About this business
Location details
6316 Ward Rd Unit 15, Unit 15, Arvada, CO, 80004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 5:30 p.m. | |
| Wed | 07:00 a.m. to 5:30 p.m. | |
| Thu | 07:00 a.m. to 5:30 p.m. | |
| Fri | 07:00 a.m. to 1:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No stars this is a terrible place of business. having just done a complete set of Xrays in December 2023 to have my teeth cleaned. I went on 04/24/24 to have my bridge re cemented in as it is getting loose. They said I need another set of Xrays. I have no pain or issues just a loose bridge . I BELIEVE they were trying to pad the bill. Of course my insurance probably wouldn't cover these Xrays since they just had a claim in December. unnecessary. I would recommend you find a Better Dentist Office .
Pretty tough experience. The dentist told me they pre-ran my insurance, got everything approved, would pay close to the estimated amount. Called me a couple times and hung up as soon I said hello afterwards post-service, then 7 months later sent me a nasty email stating I owed them almost $1000 with no prior communication. They then stated that they didn't communicate with our insurance until afterwards (meaning they lied), "fought" with them for 7 months with no communication to me outside of the "phone calls" they allegedl... read more
Pretty tough experience. The dentist told me they pre-ran my insurance, got everything approved, would pay close to the estimated amount. Called me a couple times and hung up as soon I said hello afterwards post-service, then 7 months later sent me a nasty email stating I owed them almost $1000 with no prior communication. They then stated that they didn't communicate with our insurance until afterwards (meaning they lied), "fought" with them for 7 months with no communication to me outside of the "phone calls" they allegedl... read more
Make sure that you understand your insurance fully. Otherwise, you will be left with additional charges 1 year after the procedure was performed. My bad for thinking that agreeing to a certain copay ($500 per crown) ahead of getting it, will be the only payment. Both my husband got additionally billed after every procedure and cleaning. They must be really bad at estimating their costs... Also, the customer service person was very rude when I brought up these issues. Not going back there.
Business response:
Patrycja, sometimes bills can take some time to arrive, especially if any appeals are required with insurance. We do the best we can to identify coverage at the time of service, but ultimately we cannot know exactly what a patient's insurance will come back with. The treatment plan every patient signs go over this very clearly and state that they are just an estimate and that any unpaid portion by insurance may result in a patient responsibility. This is unfortunately all we can do since we are in network with insurance and ... read more
Make sure that you understand your insurance fully. Otherwise, you will be left with additional charges 1 year after the procedure was performed. My bad for thinking that agreeing to a certain copay ($500 per crown) ahead of getting it, will be the only payment. Both my husband got additionally billed after every procedure and cleaning. They must be really bad at estimating their costs... Also, the customer service person was very rude when I brought up these issues. Not going back there.
Business response:
Patrycja, sometimes bills can take some time to arrive, especially if any appeals are required with insurance. We do the best we can to identify coverage at the time of service, but ultimately we cannot know exactly what a patient's insurance will come back with. The treatment plan every patient signs go over this very clearly and state that they are just an estimate and that any unpaid portion by insurance may result in a patient responsibility. This is unfortunately all we can do since we are in network with insurance and ... read more
BUYER BEWARE! This location is so unprofessional. Let's all hope you have a great experience because heaven forbid, you bring them any negative feedback. This could have been an easy handling but the lack of understanding and compassion from this office speaks volumes. I called just now to let them know my fiancé's visit today was subpar. Instead of showing any concern, I was asked, "OK, but why are you calling?" Desiree should really never work in customer service again. She was rude, dismissive, and interrupted me every c... read more
BUYER BEWARE! This location is so unprofessional. Let's all hope you have a great experience because heaven forbid, you bring them any negative feedback. This could have been an easy handling but the lack of understanding and compassion from this office speaks volumes. I called just now to let them know my fiancé's visit today was subpar. Instead of showing any concern, I was asked, "OK, but why are you calling?" Desiree should really never work in customer service again. She was rude, dismissive, and interrupted me every c... read more
I had been going to Station Dental for 2 years. I made an appointment 6 months in advance (at my last cleaning). During that cleaning, I also referred them 2 new patients. Somehow during that process, my email and phone number were updated in their system to my referrals email and phone number without my knowledge. Fast forward six months, I arrange for early morning child care and arrive at 6:55 am for my 7:00 am appointment - only to find they have given my appointment to someone else because I didn't confirm, AND they wan... read more
Business response:
Jessica, I'm so sorry for this poor experience! We take our patients time and experience very seriously and this is not ok. We will be reaching out right away to try and get everything back on track!!!
I had been going to Station Dental for 2 years. I made an appointment 6 months in advance (at my last cleaning). During that cleaning, I also referred them 2 new patients. Somehow during that process, my email and phone number were updated in their system to my referrals email and phone number without my knowledge. Fast forward six months, I arrange for early morning child care and arrive at 6:55 am for my 7:00 am appointment - only to find they have given my appointment to someone else because I didn't confirm, AND they wan... read more
Business response:
Jessica, I'm so sorry for this poor experience! We take our patients time and experience very seriously and this is not ok. We will be reaching out right away to try and get everything back on track!!!
Frequently asked questions about Station Dental Arvada
How is Station Dental Arvada rated?
Station Dental Arvada has a 4.5 star rating with 749 reviews.
When is Station Dental Arvada open?
Station Dental Arvada is open now. It will close at 5:30 p.m.