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stayAPT Suites Alexandria-Fort Belvoir
- Hotels
- Alexandria, VA
About this business
Location details
8849 Richmond Hwy, Alexandria, VA, 22309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I stayed for 3 nights, everything seemed perfect until the last day. I dropped something under the sofa and when i moved it, there was food underneath the sofa. Around 8 am on our final day, the cleaning people knocked and immediately opened our door as we slept( hours before our checkout) to clean and noticed our things on the sofa and shut the door but didnt close it all the way. One hour before checkout the manager came to make sure we were leaving that same day instead of calling us but the phones didnt work either.
Business response:
Thank you for taking the time to share your feedback with us as it is through comments such as yours we can improve our services to our guests. We take great pride in the cleanliness of all of our suites as shown by our overwhelming positive reviews. Thank you for initially calling out your wonderful experience during your stay. It is surprising that you experienced something less than expected on your departure date. I immediately spoke with my team about your experience, including the interruption so early in the morning. ... read more
Business response:
Hi MartinThank you for speaking with me. Looks like your score was due to the online company experience and not the property it self, non the less I do empathies with you and would like to help in any way I can. Thank you for reaching back out to inform us.
If you need quick corrections, do not expect it here. The office is ONLY open during ‘office hours’. My tv would not work in my bedroom and I called the number from the office and they said they could maybe have someone come out Monday (that was the day I left) and I called on Saturday. Whomever was staying above me walked so loudly that it woke me up every morning at 5 am. The property seemed nice enough other than no tv working and the upstairs neighbor. I was on the first floor.
Business response:
Thank you for taking the time to send us this information. I apologize we were having technical issues with your bedroom TV during your stay with us. Unfortunately it was resolved on your departure. We do take pride in our service to our guests as our manager lives on site to ensure quick response times no patter the time of day or night. Unfortunately we were unable to correct the TV issue before your departure and this is not of our standard. We hope you are able to give us another opportunity in the near future. .
I have stayed at this location for 6months 2020-2021. The general manager at the time was amazing. Always made me feel at home and I overall just had an amazing experience with him. I even was one of their first reviewers! & even met the regional manager John. I was surprised to have coming back and having a terrible experience with the new general manager Latonya. My bf calls and asked if we could check in early after midnight going into the day that we booked for. She says yes, no problem and left our keys in the box. Late... read more
Business response:
When speaking with the guest Jalen the night before arriving he requested to arrive at 5am. The only way to get him in at such an early hour is to check him in the night before which I generously did. The next day your separate reservation began and declined unfortunately.We tried contacting you all and could not until the end of the evening which by them you had been cancelled and the room sold. I know you believe you have been wronged but I can assure you that the last thing any General Manager would want to do in have a g... read more
Be aware of wolves in sheep clothing! We spoke with someone before arriving to inform them that we were going to be arriving late. So, we asked for some items to be placed in the room upon us arriving. Needless to say, the items were not there. So, we texted the provided number of the discrepancy and the person was very unprofessional.
Business response:
Thank you for taking the time to fill out the survey. I apologize our staff came across unprofessional. We are known for our hospitality as well as our attention to detail and it seems we fell short on your arrival. I hope the remainder of your stay was most enjoyable and you have reason to stay with us again in the near future.
The only contact I had with a person was when I returned my key. When I arrived there was no one to check me in I called the number in the office door and they told me how to open the box in the lobby and get the key
Business response:
I apologize we were not at the desk to greet you on arrival. The resident manager lives on property and sometimes is needing to running errands, or they are on property assisting other guests. We offer the lock or remote check-in as a convenience to the guests when manager is out and about. Thank you for staying with us and we hope you join us again soon!
PET FRIENDLY I DON'T LIKE the noise from another room is heard when another guest uses the bathroom you can hear that. The Bed is horrible The front desk GUY is RUDE. HE DON'T USE THE MAGIC WORD , I SAID GOOD MORNING AND HE DON'T ANSWER ME.😡
Business response:
Thank you for taking your time to fill out the survey. Thank you for your feedback!
Business response:
Thank you so much for your feedback!
Frequently asked questions about stayAPT Suites Alexandria-Fort Belvoir
How is stayAPT Suites Alexandria-Fort Belvoir rated?
stayAPT Suites Alexandria-Fort Belvoir has a 4.4 star rating with 985 reviews.
When is stayAPT Suites Alexandria-Fort Belvoir open?
stayAPT Suites Alexandria-Fort Belvoir is closed now. It will open tomorrow at 8:00 a.m.