Stephanie Hertel (NMLS #920930)
3000 Lava Ridge Court, Suite 220, Roseville, CA 95661
https://www.bigvalleymortgage.com/
Finance
Open now:9:00 am - 6:00 pm
About
Big Valley Mortgage, a division of American Pacific Mortgage Corporation NMLS #1850 : Licensed by the Department of Business Oversight Under the California Residential Mortgage Act. Equal Housing Opportunity. Founded in 1990, we are one of the fastest growing full-service mortgage bankers in the Sacramento and Central Valley areas. Our Goal - provide families with an opportunity to purchase a home by helping them secure the best possible loan at the most favorable rate and terms. We are committed to serving our customers and real estate partners with delivering honesty, integrity, and excellence. Our purpose – help our neighbors finance their dreams of homeownership and we do this by livin
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- 37 Reviews5.0Reach150
- 29 Reviews5.0Zillow
- 14 Reviews5.0Facebook
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Jessica Fitzgerald on Reach150
a month ago
05/25/2021, 09:15 AM
Stephanie was amazing to work with as a first time home buyer. She looked into all the options for me and crunched numbers continuously to make sure I am saving as much money was possible in the process. If I had questions or wanted something explained she was more then willing. If she did not know the answer, she would direct me in the right direction or find out for me. I had a super long escrow due to delays relate to COVID, and she stuck with me through the whole process. Highly recommend, I would use her again in a heartbeat!
user53824058 on Zillow
a month ago
05/25/2021, 06:17 AM
Stephanie was amazing to work with as a first time home buyer. She looked into all the options for me and crunched numbers continuously to make sure I am saving as much money was possible in the process. If I had questions or wanted something explained she was more then willing. If she did not know the answer, she would direct me in the right direction or find out for me. I had a super long escrow due to delays relate to COVID, and she stuck with me through the whole process. Highly recommend, I would use her again in a heartbeat!
Olie & Randie D. on BirdEye
a month ago
05/19/2021, 16:03 PM
The EASIEST experience EVER! Stephanie guided us through this tedious process with absolute ease, explaining every step as we went along. She was more than gracious at answering our hundreds of questions as well!
Scarlet D H. on BirdEye
a month ago
05/09/2021, 09:23 AM
Stephanie is fantastic to work with. She is super competent, always on top of everything and she keeps you informed every step of the way. She did my original home loan and my recent refi. The process for both loans was seamless. Really great experience.
Stephen S. on BirdEye
2 months ago
05/01/2021, 13:06 PM
Stephanie is an expert in her craft, has an enviable amount of patience and is extremely kind and easy to work with. She proactively communicates loan status on a regular, dependable basis and is happy to answer any questions you might have, no matter when you have them. She is a consummate professional with a focus on excellent customer experience.
Callie and Brian on Zillow
2 months ago
04/16/2021, 19:30 PM
Ever since our pre-approval, Miss Stephanie Hertel was attentive, responsive, knowledgeable, and extremely kind. She treated my fiancé and I as if we were her best friends, and she wanted the absolute best for us throughout the entire home buying process - we were not just another number to her, and she genuinely wanted our happiness. During a hot market with an FHA loan, we were not confident that our offer would go through on the home of our dreams, but I truly believe Stephanie was our saving grace, and helped us get our home! She called us after every milestone in escrow, not hanging up until we were in full understanding. She would also request and return documents extremely quickly, so we never had to worry about closing on time. Stephanie was so patient and comforting with my hundreds of questions, and she happily mentored us in order for us to feel confident through this whole transaction. We would have been completely lost and confused in the rabbit hole of escrow in our first home purchase, and Stephanie was our guiding light! If I ever need to do anything in the future, she is the first one I will call!
Ashley McBurney on Reach150
2 months ago
04/16/2021, 03:12 AM
Stephanie was awesome! She answered all of our questions, kept us updated and informed, and got us the best loan possible for our first home.
Mandy S. on Zillow
3 months ago
04/04/2021, 04:06 AM
Stephanie has been absolutely fantastic throughout this entire process! From day one, she explained everything in great detail; what to expect, when to expect it, and how to navigate the purchase of our first home. Stephanie is extremely knowledgeable and personable. We had tried working with another lender before we met Stephanie, and we are SO glad we found Stephanie when we did. I can't imagine having to navigate this process without Stephanie's invaluable expertise. I will recommend anyone & everyone I know who's on the hunt for a fantastic loan officer to Stephanie. We're still shocked at how thorough Stephanie was every single step of the way with our very lengthy home purchase. And to top it all off, our rate was lower than we thought it would be and our payments were exactly on target with what we were comfortable with. We're beyond grateful for Stephanie's help getting us into our new home. Thank you Stephanie!
melaniev on Zillow
4 months ago
02/24/2021, 01:25 AM
Steph is LITERALLY the best. She is always on top of the work. Well organized. GREAT communication and transparency. And she is SO friendly, and will always have your best interest at heart.