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Stephanie Hertel (NMLS #920930)
- Mortgage Lenders
- Roseville, CA
About this business
Big Valley Mortgage, a division of American Pacific Mortgage Corporation NMLS #1850 : Licensed by the Department of Business Oversight Under the California Residential Mortgage Act. Equal Housing Opportunity. Founded in 1990, we are one of the fastest growing full-service mortgage bankers in the Sacramento and Central Valley areas. Our Goal - provide families with an opportunity to purchase a home by helping them secure the best possible loan at the most favorable rate and terms. We are committed to serving our customers a... read more
Location details
3000 Lava Ridge Court, Suite 220, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Steph was quick and a wizard with numbers to help us purchase our new home
Stephanie is a valuable member of my team. I have complete confidence when referring my clients to Stephanie. Her communication is awesome (which is the biggest complaint I hear from clients who use other lenders) and she is super resourceful. I know that my clients are getting Gold Star Service when I send them to Steph. I have also used Stephanie and her team at Big Valley Mortgage have done my own personal mortgages -- we closed a ReFi in August. Super fast and easy!!
STEPHANIE Hertel was an excellent loan officer to work with! She help us look for the best rate and made the process go easy. She explains the process well, communicates updates often, and is well organized. She made our closing date went fast and smooth.
The EASIEST experience EVER! Stephanie guided us through this tedious process with absolute ease, explaining every step as we went along. She was more than gracious at answering our hundreds of questions as well!
Stephanie is fantastic to work with. She is super competent, always on top of everything and she keeps you informed every step of the way. She did my original home loan and my recent refi. The process for both loans was seamless. Really great experience.
Stephanie is an expert in her craft, has an enviable amount of patience and is extremely kind and easy to work with. She proactively communicates loan status on a regular, dependable basis and is happy to answer any questions you might have, no matter when you have them. She is a consummate professional with a focus on excellent customer experience.
Stephanie is awesomesauce! Not only do she help us from step (-1) she also kept us updated every step of the way!!! The hardest part of our refinance was not misspelling my name when signing it all the times needed to sign it! In other words-easy breezy! She helped us to save tons of $ monthly and provided options to suit our specific needs. I have no regrets and would recommend her services to anyone needing help to navigate the process.
Stephanie is by far the best of the best in the loan business. I can't think of anything else that she could have done to make the entire process go any smoother. The rating scale might be 1-5, however Steph gets a 10 in my book. A refi on my home was recently completely and she walked me through ever step of the way and explained everything very well. Not only was she a simple phone call, email, or text message away, but she consistently provided status updates, and even went the extra mile more than a few times to deal wit... read more
Extremely well-organized and very pleasant to work with. Always kept us up-to-date regarding the status of our loan. Got us a great rate. VERY pleased!
Frequently asked questions about Stephanie Hertel (NMLS #920930)
How is Stephanie Hertel (NMLS #920930) rated?
Stephanie Hertel (NMLS #920930) has a 5 star rating with 153 reviews.
When is Stephanie Hertel (NMLS #920930) open?
Stephanie Hertel (NMLS #920930) is open now. It will close at 6:00 p.m.