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Sterling Inn Assisted Living Community
- Victorville, CA
About this business
Location details
17738 Francesca Rd, Victorville, CA, 92395, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have witnessed a few of the caregivers speaking rude and treating them roughly, one in particular is [removed]. This woman is rude and shouldn't be working in this type of establishment. The management is awful, would not recommend it. They are understaffed, there are no actual nurses at the facility even though they tell you there are. There are other assisted living facilities that are cheaper and probably have better care for your loved ones.
Business response:
Dorothy, thank you for writing a review of Sterling Inn Independent and Assisted Living Communities. We hope your mom is doing well and I want to apologize that our care and expectations were not met. I will work with our teams and ensure that your concerns are addressed as we do not tolerate the behaviors mentioned. If we can serve you in any way, we would be grateful if you would call Darlene, our Executive Director.
This place is [Profanity Removed]!!!! It treats the resistance like [Profanity Removed] and the nursing staff is bias to curtain residents. Grow up People If you don’t like working with old people quit don’t act like children. This isn’t [Profanity Removed] highschool.
Business response:
Thank you for sharing your concerns. Dedicated to the loving care and support of each Sterling Inn Independent & Assisted Living Community resident, we will look into your concerns. Please contact Darlene, our Executive Director so that we may follow up accordingly.
Nice but got bad vibes. Way to expensive.
Business response:
Thank you for spending a few moments writing a review for Sterling Inn Independent & Assisted Living Community. We are so glad you were able to tour, because we know how hard it can be choosing a place for a loved one. Both pricing and providing great customer service are important to us. Please know that we will continue to stay competitive, as well as providing great amenities to our residents and their family members. We wish you the best of luck finding a great community. Our door is always open for any future questions ... read more
I took my parents out of there after a very short stay. The care was not there. It only took a week for one of them to end up in the hospital, and the other to be left just sitting. The room was always a mess. The food was alright, and they have activities, but if you aren't cognizant of what's going on, they just leave you to sit in your room. It's nice looking, and the salespeople were very prompt in getting back to me, but once we got in the care just wasn't there.
Business response:
We understand the difficulty and disappointment that family members experience when trying to make a decision for the best long term care option for their parents. We also appreciate that the transition from home into a bustling community is a very real challenge with some unknowns associated with it. Even with the best care, staffing and activity options available, not everyone is well suited for community life. Although a thorough health assessment is done prior to move in, there may be issues that arise early on that reco... read more
Frequently asked questions about Sterling Inn Assisted Living Community
How is Sterling Inn Assisted Living Community rated?
Sterling Inn Assisted Living Community has a 4.7 star rating with 172 reviews.
When is Sterling Inn Assisted Living Community open?
Sterling Inn Assisted Living Community is open now. It will close tomorrow at 12:00 a.m.